No Effort and Client Service

I want to express my utter disappointment with Consolidated Auto Ford in Boksburg. On 30 November 2023, I took my Ford Eco Sport to Ford in Boksburg for a service. I mentioned my sunglasses holder is not working properly (I bought the car like that) and asked if they have a look and if it is something they can replace on warranty. Indeed it was something they could replace under warranty but they had to order it because they did not have it in stock. On 16 January 2024, I received a call stating the part arrived and that I could bring my car the next day. Long story short, Ford sent them the wrong part and it didn't fit and they will order me the correct part. I followed up a few times regarding the part and was told there was a backlog and they needed to order me the part. They are still fighting with Ford because they do not agree on the part they sent. On 26 July 2024, I contacted a family member who works for another Ford dealership and asked them to please have a look if there is stock at the factory. They got back to me and told me, yes, there is indeed stock. I was also informed by them that if there was a backlog and Ford SA had to order this part for me, it would take 4 to 6 weeks and NOT 8 MONTHS. I asked Michelle (the person I was in contact with from Ford Boksburg) over WhatsApp if she could please follow up as I have been waiting 8 Months already. After a back and forth and Michelle giving me all the excuses in the book, I told her to stop everything and that I would rather take my car to Ford Bethlehem and see if they could sort it out for me. I took my vehicle to MMG Ford Bethlehem, took photos, and ordered the part. 16 August 2024, I took my vehicle in and the part did not fit. Because the part linked to my VIN Number is wrong. My Eco Sport has two Bluetooth speakers and the one they got only has space for one. And all they did was, they ordered me the one with two Bluetooth speakers and Bob's your uncle, it fits. It took MMG Ford Bethlehem three weeks to sort out the problem. Why did it take Ford Boksburg 8 Months to sort out something stupid like this? And I say stupid because it wasn't urgent like an engine or something. But what if it was? I am not someone that likes to complain but I feel like this is something you need to be aware of. The quality of service went down. Which is sad because we live in Bethlehem, Free State. We are a Ford family and everyone services their vehicles with Ford Boksburg. Therefore, we do not mind driving to Boksburg to get our vehicles serviced because up until now, we used to get GREAT service at Ford Boksburg. I am not posting this because I want an apology. I am posting this because I want you to know about the lack of service.