NS
Nadia S
Active since Nov 2014
7
Reviews
0
Industries
Reviews
7 reviews19 months ago
No Effort and Client Service
I want to express my utter disappointment with Consolidated Auto Ford in Boksburg. On 30 November 2023, I took my Ford Eco Sport to Ford in Boksburg for a service. I mentioned my sunglasses holder is not working properly (I bought the car like that) and asked if they have a look and if it is something they can replace on warranty. Indeed it was something they could replace under warranty but they had to order it because they did not have it in stock. On 16 January 2024, I received a call stating the part arrived and that I could bring my car the next day. Long story short, Ford sent them the wrong part and it didn't fit and they will order me the correct part. I followed up a few times regarding the part and was told there was a backlog and they needed to order me the part. They are still fighting with Ford because they do not agree on the part they sent. On 26 July 2024, I contacted a family member who works for another Ford dealership and asked them to please have a look if there is stock at the factory. They got back to me and told me, yes, there is indeed stock. I was also informed by them that if there was a backlog and Ford SA had to order this part for me, it would take 4 to 6 weeks and NOT 8 MONTHS. I asked Michelle (the person I was in contact with from Ford Boksburg) over WhatsApp if she could please follow up as I have been waiting 8 Months already. After a back and forth and Michelle giving me all the excuses in the book, I told her to stop everything and that I would rather take my car to Ford Bethlehem and see if they could sort it out for me. I took my vehicle to MMG Ford Bethlehem, took photos, and ordered the part. 16 August 2024, I took my vehicle in and the part did not fit. Because the part linked to my VIN Number is wrong. My Eco Sport has two Bluetooth speakers and the one they got only has space for one. And all they did was, they ordered me the one with two Bluetooth speakers and Bob's your uncle, it fits. It took MMG Ford Bethlehem three weeks to sort out the problem. Why did it take Ford Boksburg 8 Months to sort out something stupid like this? And I say stupid because it wasn't urgent like an engine or something. But what if it was? I am not someone that likes to complain but I feel like this is something you need to be aware of. The quality of service went down. Which is sad because we live in Bethlehem, Free State. We are a Ford family and everyone services their vehicles with Ford Boksburg. Therefore, we do not mind driving to Boksburg to get our vehicles serviced because up until now, we used to get GREAT service at Ford Boksburg. I am not posting this because I want an apology. I am posting this because I want you to know about the lack of service.
0 replies
49 months ago
Thank you Spec-Savers Woodbridge Kempton Park
I had the best experience at Spec-Savers Woodbridge, Kempton Park. The Optometrist, Joanna Kwonglee was very thorough, friendly, and has great communication skills. She made the experience feel effortless. And then Tonia, she had the world's patience with me while I was trying on frames. Ladies, thank you for the great experience and thank you for making me feel like I am not ‘just another customer. I will recommend Spec-Savers Woodbridge to all my friends and family.
53 replies
51 months ago
Great Customer Service !!!
I have not experienced customer service like I did the past few days. Bernadine, thank you very much for your patience and help over the last few days. It was great working with you.
53 replies
56 months ago
Will never online from Mr Price again
I am one very very very unhappy customer. I placed an order online on 17 Sept 2021 and I paid a total of R2489.89 for everything including delivery. On 20 Sept 2021, I see they deducted another amount of R1089.91 off my account, FOR WHAT??????? I phoned customer care and was on the phone with them for 43 minutes and 57 seconds. And no one wanted to help me. They kept passing me between accounts and online orders or putting me on hold. The problem was not resolved because "anybody that can help you is busy or they went home" they said. I was on live chat the next day and even they were useless. Responded with “will let you know via email when this is resolved” and still nothing. I will not be paying my account UNTIL this is resolved. I am very unhappy and I am considering closing my account.
0 replies
66 months ago
WOW WOW WOW !!!! You Go Vumatel !
This morning I log a complaint with my Fibre provider & they said that Vumatel will take the issue over, as for it was something on their side. My Provider warned me it might take up to 6 working days before they will come out to my house to see what is wrong with my Fibre. BUT NOT EVEN 3 HOURS LATER, Vumatel was at my house to resolve the problem. Guys, I did to even take your name, but thank you so very much for the quick service. I will recommend you to ANYBODY.
56 replies
71 months ago
AVOID MAKRO ONLINE
Bought a bed online and STILL waiting. It has been 18 working days ALREADY. The status on my order states 'handed over to courier' but that has been over a week ago. I sent many emails already, but no response. Phoned them and they said they will be in contact with me, but still waiting. THIS IS RIDICULOUS.
105 replies
129 months ago
Best Service
I just want to say that i had the best service today. Shannon is the most friendliest and most helpful consultant at Nedbank. 100% satisfied
75 replies
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)