DISGUSTING / *****ULENT SERVICE FROM CONSOLIDATED AUTO.

I booked my car for a 90 000km service. I sent through all documentation and approvals from my service plan provider 3 days prior to me taking the vehicle in, so that there would be no delays in getting the vehicle serviced.

I dropped the car off at 7am. only to find they booked me for a 75 000km service instead of a 90 000km. so i had to ask them to change that. They had no note of me asking them to check and replace the cambelt which is due at 90 000km. They had to add that as well.

Then at 10am i get a call from JP Labuscagne to say that he is still waiting for approval from my SP. So i called my SP, only for them to advise me there's no issue for the service and that its been approved, only the Cambelt is being debated.

Thereafter i had no further feedback from JP, until 15:15pm, when I called him to ask if my car is sorted. Only to be told no. he is still waiting for Authorization. So i said to him but i spoke to my SP and they approved it already. Again i called my SP to confirm, spoke to a different consultant, who confirmed the same thing. approval was done.

By this time i was annoyed so i booked an Uber to go fetch my car. get there, only to find my car is in the WASH BAY! No service done. NOTHING!.

I demanded my car and i said to JP he had better cancel whatever claim he has put through to my SP.

I drove out from Consolidated Ford, got to the robot and something said to me to check my service book.

THEY STAMPED MY SERVICE BOOK AS IF THEY HAD DONE THE 90 000KM SERVICE!!!!!!!!

I was livid, i made a u-turn, went back to them and demanded to speak to the dealer principle. He still had the audacity to tell me that they stamp the book prior to the service being done????

Do i look stupid or what? WORST PART IS THEY ALREADY ISSUED A CLAIM TO MY SP FOR THE 90 000KM SERVICE!!!!!

so they were washing my car to have it clean to PRETEND like something was done on my car!

i was DISGUSTED to say the least. My husband insisted that they give me a new service book because they had now stamped on my 90 000km section.

I will not advise anyone to take their vehicle there. Especially if this is how they do business.