Complaint Regarding Negligence and Unjust Demand Letter

I am not happy with the service I am receiving. The company is quick to send demand letters, but there was no proper follow-up before doing so.

They claim that the invoice was sent via SMS. I do not regularly check SMS messages, and I did not receive that SMS at all. Previously, all invoices and statements were sent to me via email. The last statement I received was dated 10 October. This time, they decided to send the invoice via SMS without notifying me of any change in communication method. I am not sure why this decision was made or who it was convenient for, but it was not my fault. This shows negligence on the company’s side.

Furthermore, the amounts on the invoices do not align. The full-month invoice is R900, yet the half-month invoice is R650. This does not make sense and has not been explained.

Overall, there was no proper communication or follow-up, but they were quick to issue a demand letter. This level of service is unacceptable.