NS
nompumelelo S
Active since Nov 2017
42
Reviews
0
Industries
Reviews
42 reviews2 months ago
URGENT: Missing Parcels & Loss of Over R6,000 – Immediate Assistance Required
I am extremely frustrated and concerned about the handling of my parcels by your company. On multiple occasions, my parcels have gone missing after being collected by your drivers. To date, I have suffered losses of more than R6,000, and no one has taken accountability for this. Attempts to resolve this matter have been unsuccessful: When I contact the call centre, my calls are often dropped without assistance. When I reach out to drivers, I am repeatedly told that they will request system updates for collected parcels, but no feedback is ever provided. My messages are being ignored, and I have sent several emails without receiving any response. What is most concerning is that collections are often done at night, making it difficult to verify or document the handover process. Now I am being asked to provide proof of collection, which is unreasonable given the circumstances under which your drivers operate. This situation is unacceptable and is severely impacting my business as a small business owner. I urgently request: A full investigation into all missing parcels. Clear proof of collection records from your system. Immediate reimbur*****t for the losses incurred. A formal explanation of how this issue will be prevented going forward. If this matter is not resolved urgently, I will have no choice but to escalate it further. I look forward to your prompt response
0 replies
2 months ago
Makro Marketplace – Unfair Suspension, Missing Payments & No Support
I am extremely frustrated and disappointed with how I have been treated as a seller on Makro Marketplace. At this point, I have lost trust in the platform due to ongoing unresolved issues and lack of support. Firstly, I raised a concern regarding payments owed to me. There were returned orders worth over R7,000, and instead of following the correct process (where I should first be paid and then returns deducted accordingly), Makro deducted the full amounts without paying me. I reported this, but I was incorrectly told that payment had already been made, which is not true. Shortly after raising this concern, my account was flagged for performance issues and cancellations, which I strongly dispute. On 18 March, I received a warning regarding cancellations. From that date, I ensured full compliance and did not make any further cancellations. However, Makro later suspended my account for 90 days, claiming high cancellations that I am not aware of. The cancellations reflected on my account appear to be buyer-related, not seller-initiated. Despite this, I am being penalized unfairly. This raises serious concerns about the accuracy of Makro’s system and how sellers are being evaluated. In addition, I currently have pending orders and stock worth over R5,000 that were handed over to Makro’s delivery partner, DPD Laser. I requested Makro to assist with tracking and proof of delivery, but I was told to provide proof myself. This is not reasonable, as collections are done after hours (around 19:00), making it unsafe for me to verify or manage the process personally. I have attempted to contact the courier company directly, but emails are ignored, and communication is extremely poor. The driver continuously states that the office will update, but nothing has been resolved to date. Makro has also failed to assist in escalating this matter, despite being responsible for the delivery partner. What is most concerning is that my emails are no longer being responded to, and there is no clear support or resolution provided. I am left with financial losses, a suspended account, and no assistance. I am aware of other sellers experiencing similar issues, where accounts are suspended for cancellations beyond their control, yet some continue operating after appeals. This inconsistency is unfair and creates uncer*****y for sellers trying to run a business on the platform. At this stage, the experience has caused significant stress and financial impact. It feels like resellers are not protected or supported at all. I request the following: A full investigation into my account suspension and cancellation records A clear breakdown and correction of all payments owed to me Immediate assistance with tracking and resolving the missing deliveries Reinstatement of my account if no valid seller fault is found Makro needs to take accountability and improve how sellers are treated on their platform. I am hoping this matter will now be taken seriously and resolved urgently.
4 replies
5 months ago
Complaint Regarding Negligence and Unjust Demand Letter
I am not happy with the service I am receiving. The company is quick to send demand letters, but there was no proper follow-up before doing so. They claim that the invoice was sent via SMS. I do not regularly check SMS messages, and I did not receive that SMS at all. Previously, all invoices and statements were sent to me via email. The last statement I received was dated 10 October. This time, they decided to send the invoice via SMS without notifying me of any change in communication method. I am not sure why this decision was made or who it was convenient for, but it was not my fault. This shows negligence on the company’s side. Furthermore, the amounts on the invoices do not align. The full-month invoice is R900, yet the half-month invoice is R650. This does not make sense and has not been explained. Overall, there was no proper communication or follow-up, but they were quick to issue a demand letter. This level of service is unacceptable.
0 replies
9 months ago
Estcourt Urgent Complaint Regarding Pension Card ***** and Lack of Assistance
I am writing on behalf of my grandparent, who is a pensioner. He lost his Nedbank card around May 2025 and immediately went to Nedbank Estcourt to report it. A new card was issued to him. However, since that day, money has been disappearing from his account through tap transactions. Each month he runs short, and despite visiting Nedbank Estcourt twice, he has not received any proper assistance. What I do not understand is this: if the lost card was reported and the account supposedly secured, why does the old card still have access to his funds? This is unacceptable, and it is causing unnecessary financial hardship to a pensioner who depends on this money for survival. We urgently request that this matter be investigated and that all ****** funds be refunded immediately. My grandparent cannot afford to lose his pension due to bank negligence. We will appreciate it if the issue is resolved without further delay.
0 replies
11 months ago
Intercape Ticket Service Failure and Request for Compensation
I am writing this complaint with deep frustration regarding the terrible service I experienced after purchasing an Intercape bus ticket from Shoprite for travel on 22 July. The ticket was for pickup at Estcourt Midway at 11:30 AM, but to my shock, the Intercape bus never stopped to pick me up. I waited at the stop as required, and when I called for assistance, I was told the bus was already in Harrismith — meaning it had completely skipped the Midway stop without explanation or communication. Due to this, I had no choice but to return to Shoprite to request a refund, and this process took over four hours, which was unacceptable. I was stranded, without support, and losing time. Because of this delay: I missed my scheduled transport and had to pay for a private taxi to Johannesburg at 4:30 PM, as I had no other option. I arrived late for work around 8:00 PM at the restaurant where I am employed, resulting in a loss of daily wages and tips. I reached Johannesburg late at night (around 10 PM), which placed me in an unsafe situation where my expensive phone was ******. I had to pay R400 for an Uber due to the time and unsafe conditions. This situation caused me severe financial loss and personal stress, all because the ticket I bought from Shoprite was linked to a failed service. There are cameras at Midway Garage that prove I was there on time and no bus arrived. I am requesting compensation for: The Uber fare (R400) The loss of my phone The income and tips lost due to missing work The time, stress, and inconvenience caused by the poor service and slow refund As the point of sale, Shoprite must take accountability for selling tickets for a service that was not fulfilled. I expect a prompt response and resolution, or I will be forced to escalate this matter to consumer protection bodies and social platforms.
0 replies
11 months ago
URGENT COMPLAINT – Missed Pick-Up, Losses, and Request for Compensation
I am extremely disappointed and frustrated with the service I received from Intercape on 22 July. I had purchased a ticket to be picked up at Estcourt Midway at 11:30 AM, but the bus never stopped to pick me up. When I contacted your office, I was told the bus was already in Harrismith, which clearly indicates your driver completely ignored the scheduled stop. This left me stranded with no assistance or alternative provided by your company. I was then forced to go back to Shoprite to request a refund, which took over four hours to process. By that time, I had already missed several transport opportunities and had no choice but to take a taxi to Johannesburg around 4:30 PM. As a result: I arrived very late to work (after 8:00 PM). I work at a restaurant and lost an entire day's worth of tips and earnings. I arrived in Johannesburg around 10:00 PM, a very unsafe hour. My expensive phone was ****** due to the late arrival and unsafe conditions. I had to take an Uber that cost me R400 just to reach my place safely that night. All of this was a direct result of Intercape’s failure to stop at the agreed pickup point. There are cameras at the Midway Garage which can easily prove what time I was there and that no Intercape bus arrived. I demand compensation for: My missed work income and tips The cost of the Uber (R400) The theft of my mobile phone The stress, time, and money wasted due to your poor service This situation was completely avoidable and is a result of negligence on Intercape’s part. I expect a response and compensation arrangement as soon as possible. If I do not hear back, I will escalate this matter to social media, consumer boards, and legal channels.
0 replies
15 months ago
Urgent: My Account is Deactivated – Potential ****?
I am absolutely furious and extremely disappointed with the service I have received. I purchased SMS services from your portal, and now my account has been deactivated without any explanation. This is not only unprofessional but completely unacceptable. I have sent multiple messages to your support team, but no one has responded. My business was supposed to launch today, and now I am completely stuck with no way to proceed. This lack of communication and the failure to resolve my issue makes me wonder if I am dealing with a ****. I am incredibly frustrated, and I demand an immediate resolution to this situation. If I do not hear back from you or get my account reactivated soon, I will have no choice but to take further action and expose this issue publicly. This has already caused a significant amount of damage to my business, and it’s beyond frustrating to be ignored like this. I expect an urgent response.
0 replies
16 months ago
bed service ever
'm beyond frustrated with Rain's service! I've been calling multiple times, and they keep dropping my calls. I requested them to cancel my account in Queenswood, but it looks like they never did because now I'm still receiving incorrect invoices. Every time I reach out, they just say the issue has been "escalated to the finance department," but nothing gets resolved! Instead, they keep ignoring me and cutting my calls. This is unacceptable!
4 replies
20 months ago
Urgent Action Required: Dissatisfaction with Call Center Interaction
am extremely dissatisfied with my recent interaction with your call center regarding my account. I received a call about arranging a debit order, and I clearly told the representative that I did not want to make any arrangements and would continue with my monthly installment. Despite my explicit instructions, I’ve been informed that an arrangement was made on my behalf. I demand a recording of my conversation with that representative to clarify this situation, as it will support my case. This matter needs to be resolved immediately. If it is not addressed promptly, I will have no choice but to consider legal action. Additionally, I want to make it clear that I do not want any further calls from FinChoice. Please communicate with me via email only.
2 replies
21 months ago
I'm not sure if it's a **** or just poor service.
I had a really frustrating experience with the app. My payday is the 23rd according to the system, so I emailed them to ask for the deduction to happen on the 24th, since last time they deducted on the 23rd before the money was in my account, which resulted in extra fees. I didn't get a response, and now they're saying the system failed to deduct, even though there's money in my account. I called and was on hold until I got disconnected.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (2.380952380952381%)
2 Star
4 (9.523809523809524%)
1 Star
37 (88.0952380952381%)