Soul crushing fees - not even for water usage!!

I need help with Consistent Metering/Constantia Metering. I cannot keep up with their soul crushing fees that are even more than my water usage (which is minimal)!! 😭😭 I am a single mom with one salary, I have kids in the house to care for and my water has been cut. They have sent me 2 letters for late payment which cost R242.70 each, for 1 letter on 1 piece of paper. They have also charged me a R729 disconnection fee x 2, this was just to flick a switch. Their offices are about 3km from my residence, and that would not even equate to R50 petrol. In totality 2 letters is R485.40 & the disconnection x 2 is R1458. The total amount in the letters and disconnection is R1943.34. With these costs I cannot get my account up to date. These fees have got nothing to do with water and sanitation usage at all. Constantia, do you have any humanity left in you to see that without your gut-wrenching fees, I cannot provide my children with running water. I cannot bath them, I cannot feed them. Please help me out here, your fees for non water usage need to be reported. My account number is PTA74929