WRONG ELECTRICITY BILLING

I moved into a new property where Consistent Metering is the electricity and water service provider. When I opened the account with them they advised that the account with the previous tenant will be shut down on the 28th and that I must call on the 1st of March for them to reconnect for me. I moved in on the 1st to find that the electricity on, I then called the reconnection number provided by their employee, Helen, the number was not working, it was off. A couple of days after moving in, we received an electricity bill effective from the 28th of February. I have been emailing back and forth with this Helen person who claims that she was the old tenant move out on the 27th and that we moved in on the 28th. They even scratched the account opening form date of the 1st of March and they themselves wrote the 28th of February to force me to agree that I moved in on the 28th of February, as if I was not there when I moved in. I will advise people to ensure that you do not open a new account with an electricity supplier until you move in physically. You might as well stay without electricity for a couple of hours while they open your account as a new occupier instead of being smeared with older bills you have no business with.

She finally told me that she has referred the matter to her boss, Leoni, of which I am yet to hear from her.