CONSUMER FRIEND DECIDES WHO THEY WILL ASSIST OR NOT

I have reached out to Consumer Friend based on a mandate I hold for a client as attorney of the High Court and member of the Legal Practice Council. At first my request was ignored. I escalated it to the complaints department and received an email to provide a screenshot that the consumer was transferred to me as debt counsellor. Now I am a registered debt counsellor but in this case I want to bring an application as attorney to remove the consumer from Debt review and there is no need to transfer the consumer to me. I point this out to the complaints department but now I am advised no information can be shared with me as I am a third party. Really? If I registered the consumer with me as debt counsellor you would deal with me as third party but now as an attorney having a mandate and consent from the consumer you cant? Perhaps Chantell having worked in a law firm before can explain to you the mandate I hold? There is no email signature from complaints advising who you are dealing with and no contact number. Now the client must contact them. That is why the consumer instructed me to deal with her affairs. So please give me answers why an attorney in South Africa with a valid mandate is ignored. I wonder if you will take me seriously if I bring the application to court and request a cost order against your company. This is totally unprofessional and unacceptable.