Contempo Clothing Online Shop - BAD service

I placed an order about 2 1/2 weeks ago. My order has been showing "pending scanning" since 26 January. I phoned about ten days ago to find out what was going on after my emails were not responded to and was told they are waiting for an item. The order is still showing pending scanning. I have had no further communication. My calls are not returned an my emails are not answered. This is disgusting service.