BJ
Bronwyn J
Active since Nov 2020
10
Reviews
0
Industries
Reviews
10 reviews2 months ago
Contempo Clothing Online Shop - BAD service
I placed an order about 2 1/2 weeks ago. My order has been showing "pending scanning" since 26 January. I phoned about ten days ago to find out what was going on after my emails were not responded to and was told they are waiting for an item. The order is still showing pending scanning. I have had no further communication. My calls are not returned an my emails are not answered. This is disgusting service.
0 replies
48 months ago
Disgusting Service
I have been trying to phone Flight Centre's offices for a week now to do a change on my ticket which I booked online. Either the call gets cut off or, once I have listened to the automated voice message at the beginning of the call, the phone thereafter rings and rings and never gets answered. I sent two emails to onlinesupport@flightcentre.co.za and neither of these have been replied to. Shocking service to say the least. I tried weekend before last to get assistance at your Nicolway branch and was told by the staff member I had to phone the call centre as I had booked online. Not sure how to get service!!!!
222 replies
57 months ago
Good service from Vox
I had an issue with my fiber which I previously thought to be related to an outage in the area where the fiber lines were supposed to be down for 3 hours for maintenance however our line went down the night before the maintenance was due to happen and we had no connectivity thereafter. Vox were very fast to contact me and kept in constant contact to ensure that Vumatel addressed the issue that we had. I am very impressed with Vox's service. Thank you.
53 replies
57 months ago
Shocking connectivity and no service
For 3 weeks we have had very poor connectivity, to the point that I have had to purchase a home booster system for almost R2000. However, for the past 2 days we have had no connectivity at all. Vox sent a communication on Tuesday, 17/8 saying that the fiber would be down from 4 am to 7 am on 18/8 however our fiber connection went down on Tuesday night and we have had no connectivity since. I Vox's offices yesterday and the person I spoke to said Vumatel were still trying to resolve the issue and that there was no indicated restoration time. I use my fiber for work and we don't have DSTV so rely on fiber for that also. I am in a situation where I am having to pay for data for my cell c ****le and I am unable to host Microsoft Teams calls as the bandwidth is too high for this. All this while I am being billed by Vox for no connectivity! I am really not impressed with the lack of connectivity and lack of service and communication. What is going on and when will fiber connectivity be restored? We live in Fourways. I used to have Rain but switched to fiber 2 months ago as we thought this may be a better option but Rain's connectivity was much better than this. This is not acceptable.
106 replies
59 months ago
BEING HELD HOSTAGE BY MWEB WHO SEEM UNABLE TO COMPLETE ORDER CANCELLATION
I canceled my order for fiber installation with MWeb in May due to shocking service and a complete breakdown of communication between Vumatel and MWeb. I received confirmation that my order was canceled and subsequently ordered fiber installation through another ISP. My fiber was installed 3 weeks ago. Since the new ISP has been unable to activate my line or deliver my router as MWeb has not canceled my order on the back end or released the line. I have received confirmation from Vumatel of this. However MWeb keep insisting that they have done what they need to do. I have escalated this to Carolyn Holgate at MWeb to try and get it resolved however I have my doubts, from my current disastrous experience with MWeb that I will even get a reply. What do I need to do to get this resolved? This has been going on for weeks and MWeb is hindering my ability to work from home. Shocking service.
0 replies
59 months ago
Disgusting, inefficient, incompetent service
I asked for a settlement letter on my account on 3 May. I settled the same day. About 10 days later I got an sms to call your offices (unprofessional!) and was informed there was a credit on my account. My settlement payment shows on my statement and I've sent proof of payment yet each time I try to get my credit back I get asked for proof of payment. You allocated it to my account! I was obviously given the incorrect settlement amount too. GIVE ME MY MONEY BACK!!!!! I can't get through to you by phone. I'm not prepared to hold on for hours.Your service is a disgrace.
795 replies
61 months ago
Shocking Service, Unanswered phone calls and Emails that do not work
I have tried about ten times to reschedule my fiber installation to 4 May. I phoned my Internet Service Provider (MWeb) yesterday morning to reschedule from 20 April to 4 May. The Vumatel technicians arrived at my home at 7 am this morning and I had to send them away. I phoned MWeb again to reschedule and now have received an email from Vumatel advising my installation is set for 23 April. I have tried all means of contacting them - phone, email - nobody answers the phone and every email address I try bounces back (and the addresses are on their webpage!) Not a good start to my experience with Vumatel at all!
106 replies
61 months ago
Poor, poor service and money taken for goods not delivered Checkers Sixty60
I placed an order just after 9 am 31/3/21 for delivery between 11 and 12. It is now just after 4 pm and my order is still showing an ETA of 12 pm. No items have been shopped for yet. I logged an issue on the App, tried calling the call centre 3 or 4 times, emailed twice and no reply. R754.24 has been debited to my credit card as well as the R20 tip that was meant for the driver. I now have to reverse the transactions on my card which is a pain. Really bad service Checkers Sixty60. I will not be back.
0 replies
66 months ago
Woolworths online shopping deliveries to wrong address
I ordered almost R2000 of clothing online. I received an sms yesterday morning saying my order was out for delivery and would arrive by 5 pm. At 4 pm nothing had arrived and I checked the order status. The order was showing as delivered. I phoned the online customer service who advised that according to their records, the order had been delivered and I had signed for it. I confirmed that I had been home all day together my husband and that nothing had arrived. Clearly someone very dishonest is sitting with my order, I am out of pocket and after two phone calls to Woolworths and 2 emails, they are still running around like headless chickens trying to find out what happened. I am not leaving it at this Woolworths. You either deliver my order to me in a new and packaged state or refund me my money. Online shopping should not be this hard for your customers! And tracing what the courier company or your driver did with the order, should not be that difficult. I certainly have no intention of forking out R2000 so that you can delivery my order to a stranger.
0 replies
66 months ago
Problems with online delivery to incorrect address
I ordered nearly R2000 worth of clothing online from Woolworths. I received an sms yesterday morning to say that my order was out of delivery and would be delivered by 5 pm. At about 4 pm yesterday, nothing had arrived. I checked on the order tracking and it was showing as delivered yesterday morning. I had been home all day. Nothing was received. I phoned the online customer service and was advised that it appeared that I had signed for the order. I have sent two emails and phoned again and nobody seems to be able to tell me what happened. Meanwhile some very dishonest person is sitting with R2000 worth of clothing, I am out of pocket and Woolworths are running around like headless chickens. I am not leaving it at this. Either I get my clothes, or you refund me.
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)