Contempo most user unfriendly

My wife has an account with Contempo but you cannot pay your account at Contempo. They refer you to Game or any other RCS store, but you annot pay your account at Contempo. I contacted RCS H/O and they could not help me and wanted to give me a number to enable me to pay at Pick & Pay, Checkers Game, anywhere except at Contempo where the account is. I need to state here that Contempo is the most user unfriebdly bussiness I ever had the misfortune to deal with and it is the first time in my life that I encounter that you cannot pay your account where it is located