Contiki *****ing from me

They do not even deserve one star!

We have booked a Contiki trip with them via STA travel. The day we went for our Visas, STA requested on behalf of us for them to send our travel documents required for the Visa application. Now according to Contiki's policy- they only send out E-Docs when they have received full payment for a trip. Right, So we were supposed to travel on 28 May 2020, received all docs from Contiki on 3 March 2020 confirming everything!!!!

When STA went under, Contiki quickly changed their story and said they did not receive the payment from STA! When I go on to Contiki's portal, it still shows that I have a travel credit- so how is that if no money has been received?

Tried booking using my travel credit but they keep telling me about the sopppy STA travel story!

I want my money back from Contiki or a travel Credit, because in my case Contiki is at fault and not STA as they have done their part before they went down!

I have all the proof on email!!!!