Big Fat ZERO for client service

I have placed an order in mid November and paid in full in the same time frame. A month went by with no communication from Michealle Gelderblom, who was quick to do a quote and take my money and that is where the service stopped. Whenever I tried to contact her, she wasn't in the office, busy or on leave and this is over the entire month of December and January. I have eventually gotten my products 2 months later after going through different channels. Upon receiving my items after a long wait, 4 plates were broken on top of of it. I have informed Michealle and not a single peep in 2 weeks. I was over charged and not once from their side was a refund offered, so let's add dishonesty to the list. I have never in my life had such shocking service from a supplier. This is how they treat customers that have been repeat clients for years. I will never use this company in my life. Client service and satisfaction is a big fat ZERO