SHOCKING 1ST TIME ONLINE SHOPPING EXPERIENCE WITH CONTINENTAL LINEN/WHITEHOUSE

I purchased for the 1st time online an order from Continental Linen /Whitehouse. I ordered a range of colours of hand towels and bath mats. I elected to collect the oder from their retail store in Bedford Shopping Centre as they wanted a ridiculous spend amount before they agreed to deliver for free. It took approximately 10 days to get the order to the shop only after i complained numerous times as to how long it was taking. I collected my order which was wrapped in a cardboard box- my mistake was that I did not open it to check my order. When I got home and opened it I immediately saw that my order was incorrect- it was all white hand towels and all the same colour of bath mats. I at once sent an e mail to Customer support telling them of this mistake and requesting that they uplift and arrange to deliver my correct order to my home- I refused to take it back to Bedford- I am about 12 kms away from the shop each way. They firstly responded that it was my mistake as that was what I ordered and secondly they would charge me R190 to uplift the incorrect order and redeliver the correct one, or take it back to Bedford Centre. I refused this and insisted that this was their problem and that they must make it right. They refused. I then asked them if I can return the order to any of their shops and they confirmed that i could do so. I went to their factory shop in Wynberg JHB only to be told that I was unable to return it there as they do not do returns. I explained that I simply wanted to change what I had for different colours. They refused When I threatened them that I would place this issue on Hello Peter, the manageress called someone and eventually she agreed to change the order. I feel that I was teated very badly by their customer care division and that they should have done anything to rectify their mistake. I know that they will respond by saying that it was my fault but I am not stupid - I did not order 10 hand towels in the same colour. I am now and ex customer and will never buy Online rom them again. Very poor customer service. By the way I asked the person who was responding to my e mails for his/her name and I am still waiting for that information over a day later