Drivers dont even call before attempting delivery. They just deliver to the first person that they see

My MWEB router was delivered to my old address instead of my new address. The driver made no attempt to contact me prior to delivery. I didn't even know who the courier company was up until MWEB advised me of this information. it's not my fault it was delivered to the incorrect address when i had sent mweb multiple emails advising them they are delivering to the wrong address and I called on the day to tell them they were delivering the router to the wrong address. they had the fibre installed at my new address yet delivered the router to my old address. Then when I contacted Convergex directly they recommended that I go collect the router to save money. Save money for who? me going to collect the router will cost me money and time that i do not have. The estate agency already spoke to the new tenants and they advised that the router was delivered to security and has been left with security so you guys can go collect it and deliver it today. I was not provided a tracking number by MWEB. The driver did not even call me before making a delivery. He literally just left it at security.