Sandton converse Store bad service

I received the worst service from your the Sandton Converse Store.

Regional manager, Store manager , shop assistants more than 7 calls , 2 stores , driving from Centurion to Sandton Converse and then Fourways Converse I still don’t have a resolution to matter that I needed urgent assistance with.

The carelessness, disregard and rudeness presented by the Manager at the converse Store in Sandton is shocking and unacceptable .

I had to deal with a rude Manager who didn’t care to do her job, employees who provided miss leading information and broken systems that cannot assist customers all because I needed assistance with exchanging a shoe I had purchased.

I made numerous calls to make an Enquiry as to which store I could go to that had the correct size for the shoe I had purchased. After confirming with the regional manager, the shop Assistant at Mall of Africa advised me to go to Sandton Converse as they had the required size.

I drove from Centurion to Sandton. On arriving at the Sandton store, I was met by a rude, non caring Manager that refused to hear why I had come to the store. She didn’t bother to contact Mall of Africa or any other store to find a solution. While I was making numerous calls on my phone to your various branches, she stood behind the counter and continued to have a relaxed conversation with one of the other shop assistance.

She (Sandton Manager) was then advised by Tonny (From mall of Africa) that the regional manager said I should come to the Sandton store, and that they would help me. Her reply to Tonny was “ She/ he ( Regional manager) doesn’t know the systems and how it works and you guys are brave advising a customer to come to this store”.

She then went on to continue with her conversation with her friend while myself and mostly Tonny ( Mall of Africa) was calling around trying to find a way to resolve the situation.

Tonny eventually advised me to go to Mall of Africa as they could assist and have the size, this eventually changed as I found another situation at Rookie fourways mall where I left the shoe with no refund.

The manager at Sandton Branch snarkily, without a care in the world said “ Good luck” as I walked out of the store.

Manager at four ways mall took it on herself to assist. Tonny @ mall of africa went over and above making calls to try and assist. The shop assistant confirmed with the regional manager on how best to help the customer. Ashley was unavailable to provide any sort of assistance.

Date: 6 Feb 2026