SN
Siyanda N
Active since Feb 2014
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
Sandton converse Store bad service
I received the worst service from your the Sandton Converse Store. Regional manager, Store manager , shop assistants more than 7 calls , 2 stores , driving from Centurion to Sandton Converse and then Fourways Converse I still don’t have a resolution to matter that I needed urgent assistance with. The carelessness, disregard and rudeness presented by the Manager at the converse Store in Sandton is shocking and unacceptable . I had to deal with a rude Manager who didn’t care to do her job, employees who provided miss leading information and broken systems that cannot assist customers all because I needed assistance with exchanging a shoe I had purchased. I made numerous calls to make an Enquiry as to which store I could go to that had the correct size for the shoe I had purchased. After confirming with the regional manager, the shop Assistant at Mall of Africa advised me to go to Sandton Converse as they had the required size. I drove from Centurion to Sandton. On arriving at the Sandton store, I was met by a rude, non caring Manager that refused to hear why I had come to the store. She didn’t bother to contact Mall of Africa or any other store to find a solution. While I was making numerous calls on my phone to your various branches, she stood behind the counter and continued to have a relaxed conversation with one of the other shop assistance. She (Sandton Manager) was then advised by Tonny (From mall of Africa) that the regional manager said I should come to the Sandton store, and that they would help me. Her reply to Tonny was “ She/ he ( Regional manager) doesn’t know the systems and how it works and you guys are brave advising a customer to come to this store”. She then went on to continue with her conversation with her friend while myself and mostly Tonny ( Mall of Africa) was calling around trying to find a way to resolve the situation. Tonny eventually advised me to go to Mall of Africa as they could assist and have the size, this eventually changed as I found another situation at Rookie fourways mall where I left the shoe with no refund. The manager at Sandton Branch snarkily, without a care in the world said “ Good luck” as I walked out of the store. Manager at four ways mall took it on herself to assist. Tonny @ mall of africa went over and above making calls to try and assist. The shop assistant confirmed with the regional manager on how best to help the customer. Ashley was unavailable to provide any sort of assistance. Date: 6 Feb 2026
0 replies
17 months ago
Full Refund not paid
I purchased a Motor bike from We buy cars The dome. I organised a motorbike service shop to do the collection, in my presence on the 3rd of September 2024. I was notified the next day by the service center of a number of issues the bike had, that needed to be repairs and more importantly THAT WERE NOT COMMUNICATED BY WE BUY CARS. The sales man organised that the bike be returned to the Dome and the sale be cancelled. This was done by on the 20th of September. Bike returned Sale cancelled Purchase price refunded On the 17th of October I went to pay licensing fees for my other vehicles, to my surprise the motor bike I have returned almost a month before was still registered in my name and had a licensing fee due of R240 that I was required to pay. I made the payment and sent the details to Webuycars demanding a full refund. To day they have only refund me R192 because “ WBC does not refund debt paid hence the refund received is only R192.” It has been a back and forth With Amanda Fourie from We but cars, the final feedback they are sticking to is I have to carry the cost of R48 because their admin department didn’t promptly remove the bike from my name. This is an unacceptable response. I want the full amount refunded to me. I should not have to carry the cost of your pay staffs negligence.
0 replies
19 months ago
Don’t care attitude from Client service team
I am shocked that’s as a customer that is due a refund, I have to wait for client services to find free time to give me a simple update. The client service department (Manager and staff) give an attitude of “I don’t car”, and that is shocking especially from an organisation such as We buy cars. I purchased a Motor bike from the Dome branch and for a number of reasons ( issues with the bike) I had to return it and cancel the purchase. The bike was returned on the 20th of September, I was advised of the process that is required for the full refund of the purchase price of the Bike. The matter was assigned to CarinD@webuycars, with 13 days after I have returned the bike, I have yet to receive my refund back, or an update from Carin, or a call from Carin, or a call from Carins manager. I have made daily calls to have the matter dealt with and every day CarinD will be notified, she will state that she is on a call and will call me back but never does….I would call the next day and the same thing would happen. I have requested assistance from her Manager Shane who is having “issues with their laptop” but promised that they will call me back…..As I wait. Assistance from Seniors reporting to Shane has been requested but they are “ also busy” and will call me back. I have had Client service agents(Tsholofelo) hang up the phone on me when I request to speak to CarinD manager, that would be Shane. Considering that a refund needs to be made to a customer, I believe that this matter to have been addressed and concluded weeks ago. But as a customer, I have to wait for client services to find free time to give me a simple update…..Very disappointing.
53 replies
22 months ago
Demand for Refund - Upfront Payment not communicated.
The worst experience from agents that seem not to care about what is right and withholding of information is part of business as usual. I want the R499 that was ****** from my account, through a MTN debit order for an upfront amount that was not communicated to me, be returned to my account immediately. I took up a wifi contract of R499 with MTN on the 30 May 2024. I paid an amount of R531 on the very same day to cover the 2 remaking days of May and to get the service for June. On the 4 of July 2024 and amount of R965.99 was taken from my account, from the numerous calls I made to MTN on the 5 of May, I was notified that it is for access to the service for the Month of July AND AN UPFRONT PAYMENT FOR VIBES. The upfront payment/amount was NEVER communicated to me. The agent (Manduva) was forthcoming enough to mention that a lot of clients call to complain about the same matter. She apologised on behalf of MTN for not communicating this due amount to me when taking up the contract and again mentioned that my case was not the only one, she pretty much then said “I must take it on the chin and move on with life”. I demanded that it be addressed as it constitutes theft,she transferred me through to a 3rd party company that then transferred me around a number of times without speaking to any agent. Adison, Avanda and Mbali dlamini were blind transferring me without a care in the world. I will not accept this and I want my money returned as this is theft. I should not have to pay for an error made by a representative of MTN in disclosing the full details of a contract. Better training should be given to your people, while you are implementing that….CAN I PLEASE HAVE MY MONEY BACK!
0 replies
40 months ago
Called in to confirm the details of my credit facility
Called in to confirm the details of my credit facility. The agent that assisted was Very knowledgeable, very polite and helpful. Answered every question I had without missing a beat. Excellent agent Thank you Cleo
132 replies
92 months ago
Complaint.
Name : Siyanda Contact number: ********** Before posting this complaint,I called Legal wise and i was advised that all complaints need to directed to Legal wise. Complaint On the 25th of August 2018, I realized that there was a certain unauthorized amount that was being taken from my Bank account. With the help of my Banker,We identified the the source of the debit order and I then went on to contact your call Center to find out why there were taking money from my account I was advised by Thando that a fraudulent document was submitted on my behalf to activate the policy.He confirmed that he had reviewed the document and it had not been completed correctly( the relevant signatures where not present on the document). He advised my that an agent by the name of Sandile Mbalweni had logged this policy Fraudulently on my behalf. He then promised to close the policy and re-reimburse me for any premiums taken and any fees incurred. To date I have made several calls to your call center,I have spoke to someone claiming to be Thandos manager and the branch manager who promised to call me back on numerous occasions but then did not fulfill that promise. One of the reasons that was given to me by Lerato(Thandos Manager) for not calling as per the agreement was that she forgot and was busy with other stuff. It has been a full month since my first contact with your call center to rectify non scene and fraudulent activities carried out by one of your stuff member, I have made more than 6 calls to try and get assistance and have been given empty promises, non of the people who assured me they would call me back and resolve this issue have carried out their commitment and the level of customer service that i have received is disgusting . Expected outcome 1.I want to see a copy of the policy that was submitted on my behalf. 2.I want a call from Thando to explain why it has been a month since I first spoke to him but this matter is not yet resolved. 3.I want a call from lerato ( thando's Manager and branch manager) to explain why such service is allowed to continue even after she was made aware of it. 4.I want an explanation in writing from lerato why she as a manager failed to resolve the matter even after she guaranteed that she would take it over from thando 5.I want an explanation from lerato in writing regarding her failure to return a simple phone call that she had assured me she would return. 6.I want an explanation from Lerato in writing why she would not let me speak to the person she reports to. 7.I want assurance in writing that such an incident will never happen again. 8.Lastly.....I want an explanation from lifewise why fraudulent documents are being captured and debit orders being processed when the document is clearly not completed correctly.
210 replies
126 months ago
Refund not recieved after 2 weeks of transaction
I was allocated a vehicle by my insurance during the period my vehicle had gone for repair.On collection of the vehicle on the 9th of November 2015(OR Tambo),I paid in an upfront amount as required by avis,I also paid in an amount for tire and windscreen insurance for a period of 30 days as I thought my vehicle would be gone for a long period.On this day,the gentleman that assisted me notified me that the deposit and unused insurance days amount would be refunded to me after the vehicle had passed inspection.I then returned the hired vehicle on the 17th of Novemeber. As of today,1 December 2015,I have received no communication or refund from avis.I then called avis on 2 occasions,the last being to the Johannesburg branch and spoke to \Nozi"Who was cheeky"
75 replies
134 months ago
New account
On the 26th of March I went to an Edgars store @ mall at carnival and initiated a process to open an account.I gave the consultant all correct information,he informed me that I should receive an sms within 24 hours.2 days after i recieved a call from a Gloria stating that she is an edcon employee from new accounts asking me to email or fax my bank statement,which I did the very same day.Seeing that I received no further communication I went further to call the call centre to find out the progress of my application.I was then notified that my application was declined because I had sent in bank statements that had no bank stamp.I then made statements that had a bank stamp available to the store and requested the fax them on my behalf.Again after receiving no response I called the call centre and was told that the store had faxed incorrect persons statements.To date I have made countless daily calls to both the store,the Durban and Johannesburg call centre,(phone bill as proof)I have faxed and emailed my bank statements more than 10 time(With a paper trail),but still to date I have received no assistance,no communication or my application reviewed.The matter has not been resolved
76 replies
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