Converse

Based on recent customer reviews, Converse is facing significant customer experience challenges, particularly around online order fulfilment and after-sales support. Customers consistently mention long delays in delivery, lack of communication regarding order status, and considerable difficulty processing returns, exchanges, and refunds. A recurring theme is frustration with unresponsive customer service across email, social media, and phone channels, with the Pargo courier partnership frequently cited as problematic. Some longtime supporters also express disappointment with declining product quality, noting premature wear on sneakers. Positive feedback, where present, highlights quick initial delivery and good product fit when orders go smoothly.