Converse
Claimed Business
AI Review Summary
Based on recent customer reviews, Converse South Africa faces significant criticism across its online and in-store operations. Customers repeatedly report extremely slow or failed deliveries, orders cancelled without notification due to stock issues, and a near-impossible returns and refunds process. Refunds often take weeks beyond the promised timeframe, with distributor Skye Distribution and courier partner Pargo drawing particular frustration. Customer service is described as unresponsive across email, phone, and social media channels. Product quality concerns have also emerged, with some customers noting premature sole cracking and ripping. Select staff members at certain stores were praised for going above and beyond.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
51h 59mReply Time
-50 NPSUnlikely
Replied to 42% of negative reviews
Reply time on negative reviews: 60 hours 47 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
51h 59m
NPS Score
-50
Recommended: Unlikely
Replied to 42% of negative reviews
Reply time on negative reviews: 60 hours 47 min
Review Distribution
1.3|34 Reviews
Jun '25 - May '26
5(2.9%)
4(2.9%)
3(2.9%)
2(2.9%)
1(88.2%)
5(2.9%)
4(2.9%)
3(2.9%)
2(2.9%)
1(88.2%)
Frequently Asked Questions About Converse
Based on recent customer reviews, Converse South Africa faces significant criticism across its online and in-store operations. Customers repeatedly report extremely slow or failed deliveries, orders cancelled without notification due to stock issues, and a near-impossible returns and refunds process. Refunds often take weeks beyond the promised timeframe, with distributor Skye Distribution and courier partner Pargo drawing particular frustration. Customer service is described as unresponsive across email, phone, and social media channels. Product quality concerns have also emerged, with some customers noting premature sole cracking and ripping. Select staff members at certain stores were praised for going above and beyond.
Converse has a TrustIndex of 0 out of 10 on Hellopeter, based on 34 reviews in the last 12 months. They reply to 42% of negative reviews, typically within 60 hours 47 min. Hellopeter has tracked Converse across 169 total reviews. How is the TrustIndex calculated? →
Recent reviews (34)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
Siyanda N
1 reviews | Active since Jan 2020
6 Feb 2026, 20:53
Sandton converse Store bad service
I received the worst service from your the Sandton Converse Store. Regional manager, Store manager , shop assistants more than 7 calls , 2 stores , driving from Centurion to Sandton Converse and then Fourways Converse I still don’t have a resolution to matter that I needed urgent assistance with. The carelessness, disregard and rudeness presented by the Manager at the converse Store in Sandton is shocking and unacceptable . I had to deal with a rude Manager who didn’t care to do her job, employees who provided miss leading information and broken systems that cannot assist customers all because I needed assistance with exchanging a shoe I had purchased. I made numerous calls to make an Enquiry as to which store I could go to that had the correct size for the shoe I had purchased. After confirming with the regional manager, the shop Assistant at Mall of Africa advised me to go to Sandton Converse as they had the required size. I drove from Centurion to Sandton. On arriving at the Sandton store, I was met by a rude, non caring Manager that refused to hear why I had come to the store. She didn’t bother to contact Mall of Africa or any other store to find a solution. While I was making numerous calls on my phone to your various branches, she stood behind the counter and continued to have a relaxed conversation with one of the other shop assistance. She (Sandton Manager) was then advised by Tonny (From mall of Africa) that the regional manager said I should come to the Sandton store, and that they would help me. Her reply to Tonny was “ She/ he ( Regional manager) doesn’t know the systems and how it works and you guys are brave advising a customer to come to this store”. She then went on to continue with her conversation with her friend while myself and mostly Tonny ( Mall of Africa) was calling around trying to find a way to resolve the situation. Tonny eventually advised me to go to Mall of Africa as they could assist and have the size, this eventually changed as I found another situation at Rookie fourways mall where I left the shoe with no refund. The manager at Sandton Branch snarkily, without a care in the world said “ Good luck” as I walked out of the store. Manager at four ways mall took it on herself to assist. Tonny @ mall of africa went over and above making calls to try and assist. The shop assistant confirmed with the regional manager on how best to help the customer. Ashley was unavailable to provide any sort of assistance. Date: 6 Feb 2026
Helpful (0)
|Replies (0)SN
Siyanda N
1 reviews | Active since Jan 2020
6 Feb 2026, 20:53
Sandton converse Store bad service
I received the worst service from your the Sandton Converse Store. Regional manager, Store manager , shop assistants more than 7 calls , 2 stores , driving from Centurion to Sandton Converse and then Fourways Converse I still don’t have a resolution to matter that I needed urgent assistance with. The carelessness, disregard and rudeness presented by the Manager at the converse Store in Sandton is shocking and unacceptable . I had to deal with a rude Manager who didn’t care to do her job, employees who provided miss leading information and broken systems that cannot assist customers all because I needed assistance with exchanging a shoe I had purchased. I made numerous calls to make an Enquiry as to which store I could go to that had the correct size for the shoe I had purchased. After confirming with the regional manager, the shop Assistant at Mall of Africa advised me to go to Sandton Converse as they had the required size. I drove from Centurion to Sandton. On arriving at the Sandton store, I was met by a rude, non caring Manager that refused to hear why I had come to the store. She didn’t bother to contact Mall of Africa or any other store to find a solution. While I was making numerous calls on my phone to your various branches, she stood behind the counter and continued to have a relaxed conversation with one of the other shop assistance. She (Sandton Manager) was then advised by Tonny (From mall of Africa) that the regional manager said I should come to the Sandton store, and that they would help me. Her reply to Tonny was “ She/ he ( Regional manager) doesn’t know the systems and how it works and you guys are brave advising a customer to come to this store”. She then went on to continue with her conversation with her friend while myself and mostly Tonny ( Mall of Africa) was calling around trying to find a way to resolve the situation. Tonny eventually advised me to go to Mall of Africa as they could assist and have the size, this eventually changed as I found another situation at Rookie fourways mall where I left the shoe with no refund. The manager at Sandton Branch snarkily, without a care in the world said “ Good luck” as I walked out of the store. Manager at four ways mall took it on herself to assist. Tonny @ mall of africa went over and above making calls to try and assist. The shop assistant confirmed with the regional manager on how best to help the customer. Ashley was unavailable to provide any sort of assistance. Date: 6 Feb 2026
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Albert M
1 reviews | Active since Jan 2020
6 Jan 2026, 13:57
Converse Menlyn store ****med me
Converse Menlyn ****med me. Apparently someone signed out my order without my concern. They claim the person provided identification and its not even my signature that is presented. I only came to the store today on the 06/01/2026. I used the buy now pay later option to purchase the goods and set to collect it at Menlyn store. Please find out whats going on the staff is very disingenuous. Alex is very ****y. There is footage to show who picked up the order
Helpful (0)
|Replies (0)AM
Albert M
1 reviews | Active since Jan 2020
6 Jan 2026, 13:57
Converse Menlyn store ****med me
Converse Menlyn ****med me. Apparently someone signed out my order without my concern. They claim the person provided identification and its not even my signature that is presented. I only came to the store today on the 06/01/2026. I used the buy now pay later option to purchase the goods and set to collect it at Menlyn store. Please find out whats going on the staff is very disingenuous. Alex is very ****y. There is footage to show who picked up the order
0
Replies (0)RM
Rego M
1 reviews | Active since Jan 2020
6 Jan 2026, 09:22
Poor customer service - haven’t been refunded
I have placed an order online , received the order and I don’t like 2 out of the 3 pairs I have ordered . I tried to login on their website to log a return and the system isn’t allowing me , I then sent them emails and contacted them on Instagram via DMs , they keep saying senior management will contact me , I haven’t been contacted by anyone so far , I need them to collect the shoes and refund me .
Helpful (0)
|Replies (0)RM
Rego M
1 reviews | Active since Jan 2020
6 Jan 2026, 09:22
Poor customer service - haven’t been refunded
I have placed an order online , received the order and I don’t like 2 out of the 3 pairs I have ordered . I tried to login on their website to log a return and the system isn’t allowing me , I then sent them emails and contacted them on Instagram via DMs , they keep saying senior management will contact me , I haven’t been contacted by anyone so far , I need them to collect the shoes and refund me .
0
Replies (0)aN
ayanda N
1 reviews | Active since Jan 2020
4 Jan 2026, 15:18
Converse sneakers
I bought two pairs of sneakers for Christmas, one size was perfect and the other was two seizes bigger , I’ve emailed converse and communicated via Facebook but nothing has been done . Their response is we have escalated the problem . I cant even wears the shoes
Helpful (0)
|Replies (0)aN
ayanda N
1 reviews | Active since Jan 2020
4 Jan 2026, 15:18
Converse sneakers
I bought two pairs of sneakers for Christmas, one size was perfect and the other was two seizes bigger , I’ve emailed converse and communicated via Facebook but nothing has been done . Their response is we have escalated the problem . I cant even wears the shoes
0
Replies (0)TZ
Thobeka Z
1 reviews | Active since Jan 2020
2 Jan 2026, 05:44
Bad Service, No delivery
I have received the worst service from converse. I ordered on the 26th of November and I still have not received my order. I have sent emails but I have not gotten a response. There is no communication whatsoever with regards to the order. It has been over a month since I have made the order. I am highly disappointed with their service
Helpful (0)
|Replies (0)TZ
Thobeka Z
1 reviews | Active since Jan 2020
2 Jan 2026, 05:44
Bad Service, No delivery
I have received the worst service from converse. I ordered on the 26th of November and I still have not received my order. I have sent emails but I have not gotten a response. There is no communication whatsoever with regards to the order. It has been over a month since I have made the order. I am highly disappointed with their service
0
Replies (0)AM
Akani M
1 reviews | Active since Jan 2020
23 Dec 2025, 10:33
order delayed no commucation
was trying to contact them since 9 oclock in the morning to track my order that was picket up yesterday from the warehouse by courier but no one is answering the call, i even send an email still no respond , how can we trace the orders if there no way of communicate, the order was supposed to be delivered today and am traveling on the 24th
Helpful (0)
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Akani M
1 reviews | Active since Jan 2020
23 Dec 2025, 10:33
order delayed no commucation
was trying to contact them since 9 oclock in the morning to track my order that was picket up yesterday from the warehouse by courier but no one is answering the call, i even send an email still no respond , how can we trace the orders if there no way of communicate, the order was supposed to be delivered today and am traveling on the 24th
0
Replies (0)PD
Palesa D
1 reviews | Active since Jan 2020
14 Dec 2025, 13:14
Converse Online😡Wrong delivery
I ordered All star for my little brother and they delivered a wrong size,I called to check if I can do an exchange at 1 of their stores unfortunately I can’t I need to wait 31 working days for refund.iyo I’m bored shame,I’m so ****en ****ed.I doubt I will ever order from them .🤦🏾♀️
Helpful (0)
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Palesa D
1 reviews | Active since Jan 2020
14 Dec 2025, 13:14
Converse Online😡Wrong delivery
I ordered All star for my little brother and they delivered a wrong size,I called to check if I can do an exchange at 1 of their stores unfortunately I can’t I need to wait 31 working days for refund.iyo I’m bored shame,I’m so ****en ****ed.I doubt I will ever order from them .🤦🏾♀️
0
Replies (0)SM
Sabelo M
1 reviews | Active since Jan 2020
12 Dec 2025, 18:36
Your Invoice #000123958 for Order #000274634
I placed an order of converse 70 national leather and I was really excited about having this shoe mind you it was my first order on the site. A week later still no progress or message regarding my order. If I didn't go to the site, I wouldn't have known that my order was completed. How? " It was cancelled because of no stock, no message before, and as a first time user of the site I don't see myself placing an order there.
Helpful (0)
|Replies (0)SM
Sabelo M
1 reviews | Active since Jan 2020
12 Dec 2025, 18:36
Your Invoice #000123958 for Order #000274634
I placed an order of converse 70 national leather and I was really excited about having this shoe mind you it was my first order on the site. A week later still no progress or message regarding my order. If I didn't go to the site, I wouldn't have known that my order was completed. How? " It was cancelled because of no stock, no message before, and as a first time user of the site I don't see myself placing an order there.
0
Replies (0)