Cook4Life
Verified Business
AI Review Summary
Based on recent customer reviews, Cook4Life faces significant customer dissatisfaction, primarily around delayed or unfulfilled refunds and undelivered products. Customers repeatedly describe being ignored after requesting cancellations, with calls and emails going unanswered for weeks or months. Unauthorised debit orders are another serious concern, with customers reporting continued deductions despite cancellation requests. A few positive experiences highlight individual agents such as Kate, Nthabiseng, and Marca, who resolved issues promptly and empathetically, suggesting the company can deliver good service when the right staff are involved.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
35h 21mReply Time
-62 NPSUnlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 34 hours 33 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
35h 21m
NPS Score
-62
Recommended: Unlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 34 hours 33 min
Review Distribution
1.4|20 Reviews
Jun '25 - May '26
5(5%)
4(5%)
3(0%)
2(5%)
1(85%)
5(5%)
4(5%)
3(0%)
2(5%)
1(85%)
Frequently Asked Questions About Cook4Life
Based on recent customer reviews, Cook4Life faces significant customer dissatisfaction, primarily around delayed or unfulfilled refunds and undelivered products. Customers repeatedly describe being ignored after requesting cancellations, with calls and emails going unanswered for weeks or months. Unauthorised debit orders are another serious concern, with customers reporting continued deductions despite cancellation requests. A few positive experiences highlight individual agents such as Kate, Nthabiseng, and Marca, who resolved issues promptly and empathetically, suggesting the company can deliver good service when the right staff are involved.
Cook4Life has a TrustIndex of 0 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. They reply to 83% of negative reviews, typically within 34 hours 33 min. Hellopeter has tracked Cook4Life across 131 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNK
Norah K
1 reviews | Active since Jan 2020
14 Mar 2026, 08:44
I want my money back from cook for life
Around February the was a sales consultant that came to work for presentation the presentation was about the pots and after presentation i bought the pots and the gas stove for R6000, 00 and i arrange for R2000, 00 debit order they debited twice and they said pots will be delivered after paying R3000 i already paid R4000 the last debit order was on the 27 February and i never received my pots and a gas stove i called their offices they told me how much is outstanding and they cant answer when will my pots be delivered the delivery department will contact me i haven't received a call and i called FNB to stop and reverse the debit order they said the company blocked them from controlling the account and that i must contact them i tried calling them the whole of this week and yesterday more than 5 times even today i tried calling no answer so please help me to get my money back dont want any explanation or their pots anymore i want my money and i dont even know where are they based their offices. Their work contact number is 015 307 1076
Helpful (0)
|Replies (0)NK
Norah K
1 reviews | Active since Jan 2020
14 Mar 2026, 08:44
I want my money back from cook for life
Around February the was a sales consultant that came to work for presentation the presentation was about the pots and after presentation i bought the pots and the gas stove for R6000, 00 and i arrange for R2000, 00 debit order they debited twice and they said pots will be delivered after paying R3000 i already paid R4000 the last debit order was on the 27 February and i never received my pots and a gas stove i called their offices they told me how much is outstanding and they cant answer when will my pots be delivered the delivery department will contact me i haven't received a call and i called FNB to stop and reverse the debit order they said the company blocked them from controlling the account and that i must contact them i tried calling them the whole of this week and yesterday more than 5 times even today i tried calling no answer so please help me to get my money back dont want any explanation or their pots anymore i want my money and i dont even know where are they based their offices. Their work contact number is 015 307 1076
0
Replies (0)PN
Patricia N
1 reviews | Active since Jan 2020
24 Feb 2026, 13:52
Not all potatoes in a company are rotten
Kate from Polokwane has made me change my mind about this company.if it wasn't for her ,I wouldn't have gotten a refund and on time.she listened and she sorted out my problem effectively and desicively..keep up the good work AUS Kate
Helpful (0)
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Patricia N
1 reviews | Active since Jan 2020
24 Feb 2026, 13:52
Not all potatoes in a company are rotten
Kate from Polokwane has made me change my mind about this company.if it wasn't for her ,I wouldn't have gotten a refund and on time.she listened and she sorted out my problem effectively and desicively..keep up the good work AUS Kate
0
Replies (0)BM
Boitumelo M
1 reviews | Active since Jan 2020
20 Feb 2026, 06:26
Refund
I have been promised to get my refund and everytime when I call they say it will be refunded in 2 days. Their consultant are not professional, and they lack interest in assisting customers.
Helpful (0)
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Boitumelo M
1 reviews | Active since Jan 2020
20 Feb 2026, 06:26
Refund
I have been promised to get my refund and everytime when I call they say it will be refunded in 2 days. Their consultant are not professional, and they lack interest in assisting customers.
0
Replies (0)PN
Patricia N
1 reviews | Active since Jan 2020
19 Feb 2026, 12:38
Dishonest,unreliable
Unreliable,bad customer service,dishonest.im promised lies everytime I call about my refund,which they owe me,the agent Moloko,,Patience and lastly Alven khoza
Helpful (0)
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Patricia N
1 reviews | Active since Jan 2020
19 Feb 2026, 12:38
Dishonest,unreliable
Unreliable,bad customer service,dishonest.im promised lies everytime I call about my refund,which they owe me,the agent Moloko,,Patience and lastly Alven khoza
0
Replies (0)LM
Lodewyk M
1 reviews | Active since Jan 2020
17 Feb 2026, 16:50
Bad service fron Cook4life
We bought a projector from Cook4life. I needed a part and they were reluctant to help. In fact they wanted me to buy a new one. After fighting i posted on hello peter. They cintacted me and said they will send me the part and to please remove the helo peter review. I did so but then they sent me the wrong part. I phoned then and they promised me that they will contact me back. Still waiting. Therefore i write another review to mention the bad service.
Helpful (0)
|Replies (0)LM
Lodewyk M
1 reviews | Active since Jan 2020
17 Feb 2026, 16:50
Bad service fron Cook4life
We bought a projector from Cook4life. I needed a part and they were reluctant to help. In fact they wanted me to buy a new one. After fighting i posted on hello peter. They cintacted me and said they will send me the part and to please remove the helo peter review. I did so but then they sent me the wrong part. I phoned then and they promised me that they will contact me back. Still waiting. Therefore i write another review to mention the bad service.
0
Replies (0)BM
Babalwa M
1 reviews | Active since Jan 2020
13 Feb 2026, 13:37
Excellent service of unreturned items
I appreciate the site help! indeed cook 4 life called me immediately, the lady called Marca or Masha she was patient with and pledge help me, their turn around was a week, a blender and a slow cooker was delivered, Thank you so much to the company, we pay a lot for this items to last. I am waiting for the lid to be delivered but since they replaced my items, I am soooo Happpy
Helpful (0)
|Replies (0)BM
Babalwa M
1 reviews | Active since Jan 2020
13 Feb 2026, 13:37
Excellent service of unreturned items
I appreciate the site help! indeed cook 4 life called me immediately, the lady called Marca or Masha she was patient with and pledge help me, their turn around was a week, a blender and a slow cooker was delivered, Thank you so much to the company, we pay a lot for this items to last. I am waiting for the lid to be delivered but since they replaced my items, I am soooo Happpy
0
Replies (0)kL
keke L
1 reviews | Active since Jan 2020
11 Feb 2026, 09:10
Cook4Life Debit Order *****
I have been getting a debit order for R399 from Cook4Life, which I have not authorised and I am not aware of the company. Kept disputing and stopping it since October 2025, but the money keeps being debited from my account every month. Called the company, was told to write an email, and my email have not been responded to since last month.
Helpful (0)
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keke L
1 reviews | Active since Jan 2020
11 Feb 2026, 09:10
Cook4Life Debit Order *****
I have been getting a debit order for R399 from Cook4Life, which I have not authorised and I am not aware of the company. Kept disputing and stopping it since October 2025, but the money keeps being debited from my account every month. Called the company, was told to write an email, and my email have not been responded to since last month.
0
Replies (0)BM
Babalwa M
1 reviews | Active since Jan 2020
5 Feb 2026, 07:46
Unreturned and undelivered items
I sent my items for repairs (slow cooker and a blender) I was asked to pay and I did, my items never sent back and it has been a year now, I also order a lid and it was not delivered and I lost mone
Helpful (0)
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Babalwa M
1 reviews | Active since Jan 2020
5 Feb 2026, 07:46
Unreturned and undelivered items
I sent my items for repairs (slow cooker and a blender) I was asked to pay and I did, my items never sent back and it has been a year now, I also order a lid and it was not delivered and I lost mone
0
Replies (0)