Spitbraai disaster

Used Cookes & Cream catering (spitbraais) for a function. Arrived without a rotisserie so in effect just a braai. Claimed they don't do rotisserie due to loadshedding??? Forgot my onions??? Burnt the skin due to above, didn't even carve the meat properly - simply chunks of meat cut off the spit. Then added braai sauce all over while meat was still raw. Made the meat tough. Spoke to Leander, had the audacity to tell me they had a large function the night before - really is this my problem?? No offer to make amends, only a "jammer" I listen to you for improvement?? I paid a lot of money for a function that was really poor. Side dishes do not make up for a truly poor experience. I won't ever use them again. Asked me why I didn't call him, well when you have nearly 30 people there, would you spoil the rest of the party???