Copy Express (Mall @ Reds) - Unprofessional Service

I dropped 3 t-shirts off at Copy Express (Mall @ Reds) for printing. Later that evening, I was called and told that the machine had broken and should my order be urgent, I should collect my t-shirts to take elsewhere. I let them know that I’d collect them the next day. Upon my arrival the next morning, I was told that the machine was now working and that my order was back on track. I clarified this with both the lady assisting as well as with the manager to be certain that my order would be ready. I then went back 2 days later to collect my shirts, only to be told that they had a software issue and that my order wasn’t ready. This was now the second time I’d made an unnecessary trip to the mall with zero communication from the store. I insisted that my order be done within the hour. When I later arrived to collect the shirts, one of them which had the same printing on the back and front was printed in different sizes despite me paying for A4. The outline around the pattern was not cut out properly and looked like a huge sticker with a white, plastic background. A random number was also printed onto the shoulder of the garment. When I questioned this, the lady assisting me shrugged her shoulders with an exasperated, loud sigh and explained that it was because I had rushed them.

During my four visits to the store, I was met with a lack of acknowledgement upon entering and unprofessionalism. No solution or offer was made to rectify their error. I was so pleased to find a store that offers such a wide variety of printing requirements but after this unpleasant experience, I will definitely not be returning!