PS
Philip S
Active since Aug 2018
19
Reviews
0
Industries
Reviews
19 reviews5 months ago
After nearly a decade with King Price, I can no longer rely on King Price when I need them
Over the last two years, claiming has become a constant source of stress and frustration. Despite all the automations and outsourcing, my experience as a client has regressed. After struggling for days just to get my geyser replaced, making multiple calls, being put on hold for minutes at a time, and even being cut off with no call back, I eventually gave up, paid for it myself, and had to claim back from King Price. I was told at one point that I must understand that they deal with lots of calls… Then my claim for a portion of my ceiling that fell was rejected after an assessment that took less than 10 minutes by one of their appointed suppliers, who used my broom to hit the ceiling before making an “informed” decision. When I challenged the outcome, I was told the onus was on me to prove their assessment was wrong, meaning I’d have to pay another contractor to do an independent report to prove why they should cover my claim. The final frustration has been trying to cancel my policy. I sent my written cancellation on 17 October 2025. The following week I received a message saying King Price could not process my written cancellation until I’d had a phone conversation with them, since when is that acceptable? When they did call, it turned into repeated calls from different people who either didn’t know why they were calling or promised to call back and never did. On several occasions, I was called and then placed on hold because I supposedly needed to speak to someone else “down the line” to discuss my cancellation, only to wait endlessly with no one picking up. How ridiculous that I had to jump through all these hoops just to cancel a policy. Eventually, after following up again in writing and receiving what was probably a call from the fourth different person, the cancellation was processed. My email clearly stated that my cover should end at the end of November 2025, and I confirmed this twice with the consultant on the phone, as I had already paid for the month of November. Yet, as has become the pattern with King Price, I received written confirmation minutes later stating that my cover had ended immediately, on 5 November 2025, not as requested. I pay a high premium each month for peace of mind, not to worry whether my insurer will cover my damages in my time of need. To then be told to arrange and pay for my own assessment because I don’t agree with theirs is unacceptable. As it stands, the cancellation letter still hasn’t been corrected. After almost 10 years as a client, I’m deeply disappointed in how I have been treated by King Price.
284 replies
23 months ago
No duty and care afforded to me as a client of KIA
I'm deeply disappointed with KIA's service. Upon purchasing my KIA Seltos, I received the wrong service book for a diesel engine, leading to incorrect service intervals being indicated from day one. When I requested the correct service book, they couldn't provide it. Over and above this, when I serviced my vehicle, the service clock wasn't reset, so that I would be provided with the correct notification when my next service was due. When I went back to ask them to correct this, they refused to do so. Despite having a Maintenance Plan, KIA refused to service my vehicle for the 60,000 km interval, claiming I missed the deadline. Their initial response was to redirect me to Liquid Capital, despite my vehicle purchase being from them. When I raised concerns, KIA imp**** that signing an invoice absolved them of responsibility in terms of the incorrect book being provided and the service clock not been reset. It was said I should’ve known that the intervals as per the book and incorrectly set service clock, were wrong. They also failed to provide the agreement I allegedly signed with Liquid Capital after numerous requests by me, citing POPI as a convenient excuse. Their refusal to service my vehicle now puts my warranty at risk, yet they show no willingness to accept responsibility or provide a satisfactory resolution, despite my multiple attempts to address the issue through their customer care division. I am now forced to approach the Ombudsman just to enforce my rights as a client of KIA, who as a client had a reasonable expectation that they would exercise duty and care towards me.
0 replies
29 months ago
SAFAIR NOT WALKING THE TALK
On the 8th November we flew to Durban. We checked in a car seat as fragile luggage for that flight. On arrival we found out that our car chair was not loaded on the same flight in spite of the fact it was checked in. We landed just after 3pm. We were forced to transport our 2 year old to our place of residence without a car seat because it had not arrived and Menzies had no other options. Our chair was delivered to our residence after 8pm that night. The following morning when we pulled up the head rest we realised it had been badly scratched. As if pulled by the head rest and left open to be scratched on route. The cushioning had also been torn on parts of the chair. This is where the jumping through hoops started. We had to request the claim form, attend a police station to commission our statement and return the form within 24 hours as per Safair's rules. In the week that has passed I have recieved mails telling me that I will be contacted. I am passed from Safair to the Chubb (Insurance company) and a week later I now get a mail telling me that before they will consider my claim I must send them my boarding pass and ID. How is this acceptable customer service. Not once has some called me and tried to help me. I have had to chase after Safair and now the insurance company who dont even answer the telephone number on their email to me. After a week I am now been told via email that until I give them a copy of my ID and boarding pass they cannot consider my claim? Is this the Safair experience for someone travelling with children? I also want to add that I completed the review email and selected the option for Safair to call me back which I am also still waiting for. It feels to me like their concerns around client experience is not sincere. I am disappointed.
0 replies
39 months ago
King Price is setting the example of how a business should treat a client.
I have been with King Price now for the last 5 years or so. Although I havent always agreed with them on certain aspects of my policies or the claims that were made from my side, they have always attempted to resolve the matter in a way that takes my needs into consideration. I have always felt as if they care about me as a client, from me raising concerns around premium increases to submitting claims. At the end of the day I have walked away from these interactions with them, feeling respected and looked after as a client. The claim that I had to put in now for my bike that was stolen again showed my why I would not change service providers easily because I know that I will not find myself in a situation with King Price where they turn their back on me when I need them most. I may have always expected a lot from King Price but they have up until now never disappointed me with their professionalism and understanding of my needs as a client. Thanks King Price for being the exception to the rule when it comes to Insurance Companies and looking after your clients.
132 replies
39 months ago
Checkers Sixty60 - Order #36841670
Checkers Sixty60 complaint. Ordered 6 individual panini rolls. As an alternative we picked 6 white rolls that come in a pre-packed packet. There was nothing else close to what we wanted and the main purpose of the order was bread rolls so we went with that alternative option. After checkout it appears panini’s are out of stock and you proceed to give us 6 packets of 6 white rolls (36 rolls). Nowhere did we indicate we wanted 36 rolls. I can’t raise an issue on the app for some reason so I phone help centre. I tell them they welcome to fetch rolls but we not paying for 30 additional rolls. The call agent tells me that I made the incorrect selection and that for this reason I am not eligible for a refund. I am told that I should’ve known that the alternative of a single packet of 6 individual rolls would imply that it would be multiplied by 6 packets (36 rolls) when I selected that alternative. She told me if I am not happy I should drive to the store and return the rolls. This is unacceptable, if your app cannot calculate the correct quantity on an order that is out of stock then you shouldn’t give alternative options and where you do you shouldn’t place the burden on me if it incorrectly calculated the quantities. I have supported this service for 2 years plus, this is not how I expect to be treated. I am giving you a second opportunity to fix this so will await feedback from you that this amount has been reversed and the rolls collected.
0 replies
40 months ago
Misleading information on Zero Business Account
I tried to open a Zero Business Bank Account. In the application process it says it applies to Sole Proprietors and Small Business with turnover below R5 million. When I am called I’m told I have to pay R83 in bank charges because it’s not a Sole Proprietorship. When I queried it the analyst told me the misunderstanding is mine and it specifies this on the website. I just checked this and it specifically refers to small businesses with turnover under R5 million. So this is not true and the information is misleading. I also don’t appreciate the manner in which the consultant addressed this.
132 replies
41 months ago
Too big to care about one pensioner who still doesnt have his car back after 4 months
My father's vehicle was given in on the 25th July 2022 for repairs. Friday will be 4 months that his car has been at the panelbeaters because apparently they dont have parts. My father has incurred costs of R 20 139 for rental vehicles after the 30 days lapsed that Outsurance provided a courtesy vehicle. He has been trying to follow up with Outsurance month after month even offering to collect the parts himself to resolve this but every attempt to get assistance from Outsurance is met with an indifferent response and an attempt to string him along. Yesterday the excuse from Outsurance was that the panelbeater wasnt answering their phone. Today again he has not been called by Outsurance. They couldnt be bothered that he needs to keep paying for a rental while he continues to pay his monthly premium for a service he doesnt get. I have now attempted to resolve on his behalf and the 'account manager' is not available. After insisting on speaking to a manager I was put through to a client liason. Again I am met with a non-commital response and a promise that he will be called. Cannot tell me when though, just that he will be called sometime. So we carry on one week to the next while my pensioner father pays out his own pocket for a car because Outsurance are to big to worry about an old man who doesnt have his car back after 4 months. How you treat a pensioners says a lot about your values as a company.
132 replies
60 months ago
Copy Express (Mall @ Reds) - Unprofessional Service
I dropped 3 t-shirts off at Copy Express (Mall @ Reds) for printing. Later that evening, I was called and told that the machine had broken and should my order be urgent, I should collect my t-shirts to take elsewhere. I let them know that I’d collect them the next day. Upon my arrival the next morning, I was told that the machine was now working and that my order was back on track. I clarified this with both the lady assisting as well as with the manager to be certain that my order would be ready. I then went back 2 days later to collect my shirts, only to be told that they had a software issue and that my order wasn’t ready. This was now the second time I’d made an unnecessary trip to the mall with zero communication from the store. I insisted that my order be done within the hour. When I later arrived to collect the shirts, one of them which had the same printing on the back and front was printed in different sizes despite me paying for A4. The outline around the pattern was not cut out properly and looked like a huge sticker with a white, plastic background. A random number was also printed onto the shoulder of the garment. When I questioned this, the lady assisting me shrugged her shoulders with an exasperated, loud sigh and explained that it was because I had rushed them. During my four visits to the store, I was met with a lack of acknowledgement upon entering and unprofessionalism. No solution or offer was made to rectify their error. I was so pleased to find a store that offers such a wide variety of printing requirements but after this unpleasant experience, I will definitely not be returning!
0 replies
64 months ago
Underwhelmed again by FNB
For a bank that prides yourself on its software platforms, it was amazing that when I wanted to add a tax free fixed deposit account that it was such a manual process which required me inputting the same information that I have put in every time I have communicated with FNB for the last decade, as well as a 15 minute phone call to add the account. Then after all of that I am told it cannot be done over the phone but I should just go into a branch to get it done. Sure let me get in my car and drive to a branch to add a bank account, great online solution from a ‘progressive’ bank.
61 replies
66 months ago
King Price Retentions
Thanks Renier Herbst for making a plan with my premium. I appreciate the fact that you called me on a Friday night to help with this. Its service that we hope we receive as a client. Keep setting the right example to other companies in our country in terms how clients should be treated.
56 replies
Review Distribution
5 Star
2 (10.526315789473685%)
4 Star
1 (5.2631578947368425%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (84.21052631578948%)