Not impressed

I have had the misfortune of doing business with Copy Express Bay West. On October 25th, 2020, I drove to Baywest from Krakeelriver in the Langloof area, to have some print work done. This included 100 vinyl CD Stickers, 50 back-to-back CD Tray prints, and 50 back-to-back CD Cover Booklets. In-store I explained that the booklets needed to be cut and scored as well as the tray prints. All designs were provided in pdf format and included bleed lines as well as cut and fold lines. After much deliberation and seeing the print quality of the vinyls, Charney informed me that she would have the vinyls printed elsewhere and would contact me if she was happy with the quality. I paid R1,910.00, which included delivery to Krakeelrivier, and trusted all would be executed as discussed. I received an email from Charney stating the vinyl prints looked good and a print proof of the booklets and tray prints were also included in the email. I called the store and spoke to her as I had a few concerns about print breaking up in certain areas. She assured me it looked good on her side and I reluctantly gave the go-ahead to proceed. On November 4th, 2020 the prints arrived. There were only 54 vinyl stickers, the booklets and tray prints were not cut or scored to specification, and the concerns I had about the print breaking up in areas were evidently visible on the final product. I contacted Charney again and expressed my dissatisfaction. She apologized for the inconvenience and offer to do a new batch. There were further back and forth emails until I approved the final print. On November 21st, 2020, I received the prints. This time the print was perfect, however, the cut and score lines were not as per the agreed-upon and approved proof sent through by Charney. I also only received 35 vinyl stickers. I sent yet another email to Charney expressing my dissatisfaction and am yet to receive a reply. Simce then I have sent an email to Copy Express Head Office, without any reply. I habe also sent Bay West 2 further emails without any reply. As you may imagine, this has set back my production and release date considerably. More than a month of my time has been wasted by Copy Express and I would like a resolution, please. I need this to be resolved as a matter of urgency because I am now running out of time. Needless-to-say, my experience with your company is severely *****ed and I am not sure at this point if I would engage in business with you again or even recommend you to anyone I know.