CC
Core Connect
Unclaimed Business
CC
Core Connect
Unclaimed Business
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-67
Recommended: Unlikely
Review Distribution
1|7 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Core Connect
Core Connect has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Core Connect across 11 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
5 Feb 2026, 08:00
Failure to Allocate Payments Preventing Account Closure
failure to correctly allocate payments on my account, which has resulted in my account being unable to be closed despite payment being made. I have made the required payments to settle my account; however, Core Connect has not allocated these payments correctly. As a result, my account continues to reflect an outstanding balance that is not accurate, and this is preventing the formal closure of the account. I have raised this matter directly with Core Connect, yet despite follow-ups, the issue remains unresolved. This has caused unnecessary frustration, delays, and administrative burden on my side, especially as I am attempting to close the account in good faith after settling what is due.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Feb 2026, 08:00
Failure to Allocate Payments Preventing Account Closure
failure to correctly allocate payments on my account, which has resulted in my account being unable to be closed despite payment being made. I have made the required payments to settle my account; however, Core Connect has not allocated these payments correctly. As a result, my account continues to reflect an outstanding balance that is not accurate, and this is preventing the formal closure of the account. I have raised this matter directly with Core Connect, yet despite follow-ups, the issue remains unresolved. This has caused unnecessary frustration, delays, and administrative burden on my side, especially as I am attempting to close the account in good faith after settling what is due.
0
Replies (0)SB
Simone B
1 reviews | Active since Jan 2020
26 Jan 2026, 08:00
I have repeatedly requested to speak to a supervisor or manager regarding my statement of account
I have repeatedly requested to speak to a supervisor or manager regarding my statement of account. Three agents refused assistance and instructed me to email, despite email replies being billed at R24, which forms part of my complaint. My concern is the excessive and escalating fees, including an undisclosed commission of approximately 11.5% charged on every payment made, regardless of amount, in addition to call and email charges. A further amount of approximately R500 has also been added and labelled as “outstanding commission,” without explanation. I require clarity on how these commissions are legally calculated and billed without transparent disclosure. If I attempt to settle my account in full, will an additional 11.5% commission be charged? When I requested a settlement amount, I was told no settlement is available. The refusal by multiple agents to escalate this issue is unacceptable, and I will pursue this matter further if it is not addressed.
Helpful (0)
|Replies (0)SB
Simone B
1 reviews | Active since Jan 2020
26 Jan 2026, 08:00
I have repeatedly requested to speak to a supervisor or manager regarding my statement of account
I have repeatedly requested to speak to a supervisor or manager regarding my statement of account. Three agents refused assistance and instructed me to email, despite email replies being billed at R24, which forms part of my complaint. My concern is the excessive and escalating fees, including an undisclosed commission of approximately 11.5% charged on every payment made, regardless of amount, in addition to call and email charges. A further amount of approximately R500 has also been added and labelled as “outstanding commission,” without explanation. I require clarity on how these commissions are legally calculated and billed without transparent disclosure. If I attempt to settle my account in full, will an additional 11.5% commission be charged? When I requested a settlement amount, I was told no settlement is available. The refusal by multiple agents to escalate this issue is unacceptable, and I will pursue this matter further if it is not addressed.
0
Replies (0)TJ
Tania J
1 reviews | Active since Jan 2020
1 Dec 2025, 13:43
Core connect horrible response
I settled my RCS card in May 2025 and now my account has been handed over. I have sent numerous emails and the only reply I ever receive, is they are attending to my query. Please update my account ASAP!
Helpful (0)
|Replies (0)TJ
Tania J
1 reviews | Active since Jan 2020
1 Dec 2025, 13:43
Core connect horrible response
I settled my RCS card in May 2025 and now my account has been handed over. I have sent numerous emails and the only reply I ever receive, is they are attending to my query. Please update my account ASAP!
0
Replies (0)NC
Nadia C
1 reviews | Active since Jan 2020
29 Oct 2025, 09:34
Useless company
These people should net even get a 1 because they are useless. I have an account with them and then another company contact me as this account is now with them, I was not even informed. Their Debi check went off every month now I ask for a statement seeing that account was sold and they cannot help. Maak net julle deure toe because the reason I received is stupid and I am not!
Helpful (0)
|Replies (0)NC
Nadia C
1 reviews | Active since Jan 2020
29 Oct 2025, 09:34
Useless company
These people should net even get a 1 because they are useless. I have an account with them and then another company contact me as this account is now with them, I was not even informed. Their Debi check went off every month now I ask for a statement seeing that account was sold and they cannot help. Maak net julle deure toe because the reason I received is stupid and I am not!
0
Replies (0)SA
Sherry A
1 reviews | Active since Jan 2020
16 Oct 2025, 15:46
Ackermans
Core connect is running a **** coz I paid up my ackermans account even sent my paid up letter but still they email me n contact me they not doing there work properly people please watch out 4 them if u have an ackermans account n if u in arrears
Helpful (0)
|Replies (0)SA
Sherry A
1 reviews | Active since Jan 2020
16 Oct 2025, 15:46
Ackermans
Core connect is running a **** coz I paid up my ackermans account even sent my paid up letter but still they email me n contact me they not doing there work properly people please watch out 4 them if u have an ackermans account n if u in arrears
0
Replies (0)TL
Thandiwe L
1 reviews | Active since Jan 2020
25 Jun 2025, 16:26
Core connect a bunch of ****mers
I should be giving these nonsense ****mers a negative rating based on their shocking and appalling service. Actually Hellopeter should flag these companies who receive negative reviews from the same people. I have cancelled by initial debicheck with the of which it was a hassle to get hold of them to begin with. They allegedly on record ‘cancelled’ the initial debicheck. To my surprise both the initial and subsequent debit orders went off I cannot reverse any because they have not done their job properly. I expect feedback on this matter. We cannot be working hard for our money only for ****mers like core connect to take advantage of our account. This is ***** and I will definitely take this up with the relevant people and involve our family lawyer if need be
Helpful (0)
|Replies (0)TL
Thandiwe L
1 reviews | Active since Jan 2020
25 Jun 2025, 16:26
Core connect a bunch of ****mers
I should be giving these nonsense ****mers a negative rating based on their shocking and appalling service. Actually Hellopeter should flag these companies who receive negative reviews from the same people. I have cancelled by initial debicheck with the of which it was a hassle to get hold of them to begin with. They allegedly on record ‘cancelled’ the initial debicheck. To my surprise both the initial and subsequent debit orders went off I cannot reverse any because they have not done their job properly. I expect feedback on this matter. We cannot be working hard for our money only for ****mers like core connect to take advantage of our account. This is ***** and I will definitely take this up with the relevant people and involve our family lawyer if need be
0
Replies (0)NM
Ntombi M
1 reviews | Active since Jan 2020
2 Apr 2025, 12:25
SETTLEMENT AMOUNT INCREASED BY DAY EVEN THOUGH 7 DAYS TO SETTLE WAS GIVEN
My Truworth account was handed to this collection company they colled me and I made arrangement with them ,yo pay 250 .00 . the mount was to be paid to Truworth since I live for from ABSA bank, the ebd of January 2025 I paid my last intalment in the shop. early March 2024 i recieved a call from core connect saying they havent recieved my Febrouary payment, I send them my paid up reciept, they replaied I still owe R349.00, the I asked for settlement ,they rep**** it was R352.91 and I have 7days to settle, and have to make arrangement to pay tis amount and a bank account will be send to me in which I have pay R352.91. the following day I send an email to confirm paying the settlement (still within the 7days) I was send a new amount of R406.77. I was not told the settlement amount will increase everyday and the bank account to pay into was not send
Helpful (0)
|Replies (0)NM
Ntombi M
1 reviews | Active since Jan 2020
2 Apr 2025, 12:25
SETTLEMENT AMOUNT INCREASED BY DAY EVEN THOUGH 7 DAYS TO SETTLE WAS GIVEN
My Truworth account was handed to this collection company they colled me and I made arrangement with them ,yo pay 250 .00 . the mount was to be paid to Truworth since I live for from ABSA bank, the ebd of January 2025 I paid my last intalment in the shop. early March 2024 i recieved a call from core connect saying they havent recieved my Febrouary payment, I send them my paid up reciept, they replaied I still owe R349.00, the I asked for settlement ,they rep**** it was R352.91 and I have 7days to settle, and have to make arrangement to pay tis amount and a bank account will be send to me in which I have pay R352.91. the following day I send an email to confirm paying the settlement (still within the 7days) I was send a new amount of R406.77. I was not told the settlement amount will increase everyday and the bank account to pay into was not send
0
Replies (0)RH
ROMY H
1 reviews | Active since Jan 2020
24 Mar 2025, 16:07
Daylight *******, Robing South Africans of their money.
In all honesty, not even a One star rating is satisfactory for this company. A -100 star rating is accurate. I am convinced that this company is *****ing from clients. Because tell me why my balance went from R1000 and I paid R700 & R200 in feb. to now all of a sudden the owing balance be R900?? No statements just random phone calls every month with random amounts of money. This is absurd. And when I speak to a “supervisor” she tells me she will investigate the matter and check the phone calls recordings and call me back. Clearly she’s still looking for something because I haven’t heard back. This is daylight *******.
Helpful (0)
|Replies (0)RH
ROMY H
1 reviews | Active since Jan 2020
24 Mar 2025, 16:07
Daylight *******, Robing South Africans of their money.
In all honesty, not even a One star rating is satisfactory for this company. A -100 star rating is accurate. I am convinced that this company is *****ing from clients. Because tell me why my balance went from R1000 and I paid R700 & R200 in feb. to now all of a sudden the owing balance be R900?? No statements just random phone calls every month with random amounts of money. This is absurd. And when I speak to a “supervisor” she tells me she will investigate the matter and check the phone calls recordings and call me back. Clearly she’s still looking for something because I haven’t heard back. This is daylight *******.
0
Replies (0)