Rotten to the core!

Table Bay Mall iStore you need to take a long hard look at your customer service. Yesterday I went into the store to complete an upgrade, my experience started out with the store greeter basically trying to talk me out of doing my upgrade, she cited that they had customers earlier who could not upgrade even though they thought they were due for an upgrade, I reassured her that I had already checked with Telkom and that my upgrade was valid, after a bit of a huff she went to summon her colleague in a blue shirt (I assume this means an upgrade "expert") - what followed was 1 hour of this lady trying to do my upgrade which was obviously a large inconvenience because she was checking her Instagram and WhatsApp the entire time (my wife confirmed this as she had clear line of sight seated behind her), I was never clearly told what step of the process was going on and was told "if you are successful" and "if it lets you" - which is bizarre verbiage when I am due an upgrade and have been a Telkom customer for years. The system then frozen and the individual went on a rant about Telkom and how it always does this, I was honestly made to feel guilty for using Telkom as my mobile provider - she then said I should come back and she would phone me when it eventually works, I explained that I had driven down from the West Coast especially and did not have all day, she said it could take hours and then summoned another blue shirt who did something on the system and then when blue shirt 1 logged back in I could complete my upgrade. I could not get out of the store quick enough as I was already detracting from their Instagram time and being a burden by buying a 30k device. My biggest question is why does iStore offer upgrades if they dont want to do them or if they dont like working with certain networks - dont offer the service then, you are by extension representing another brand when you are doing an upgrade so surely you put your best foot forward. Thankfully I have learnt a valuable lesson and wont go back to an iStore, especially not Table Bay iStore and will instead go back to Digicape who dont seem to be as caught up on trending on Insta.