GN
Greg N
Active since Jul 2016
30
Reviews
0
Industries
Reviews
30 reviews8 months ago
Really impressed with their service and quick turn around
Really impressed with their service and quick turn around. Very happy with them for over ten years now.
1 reply
12 months ago
Rotten to the core!
Table Bay Mall iStore you need to take a long hard look at your customer service. Yesterday I went into the store to complete an upgrade, my experience started out with the store greeter basically trying to talk me out of doing my upgrade, she cited that they had customers earlier who could not upgrade even though they thought they were due for an upgrade, I reassured her that I had already checked with Telkom and that my upgrade was valid, after a bit of a huff she went to summon her colleague in a blue shirt (I assume this means an upgrade "expert") - what followed was 1 hour of this lady trying to do my upgrade which was obviously a large inconvenience because she was checking her Instagram and WhatsApp the entire time (my wife confirmed this as she had clear line of sight seated behind her), I was never clearly told what step of the process was going on and was told "if you are successful" and "if it lets you" - which is bizarre verbiage when I am due an upgrade and have been a Telkom customer for years. The system then frozen and the individual went on a rant about Telkom and how it always does this, I was honestly made to feel guilty for using Telkom as my mobile provider - she then said I should come back and she would phone me when it eventually works, I explained that I had driven down from the West Coast especially and did not have all day, she said it could take hours and then summoned another blue shirt who did something on the system and then when blue shirt 1 logged back in I could complete my upgrade. I could not get out of the store quick enough as I was already detracting from their Instagram time and being a burden by buying a 30k device. My biggest question is why does iStore offer upgrades if they dont want to do them or if they dont like working with certain networks - dont offer the service then, you are by extension representing another brand when you are doing an upgrade so surely you put your best foot forward. Thankfully I have learnt a valuable lesson and wont go back to an iStore, especially not Table Bay iStore and will instead go back to Digicape who dont seem to be as caught up on trending on Insta.
0 replies
13 months ago
Rentoza Exceeds all expectations at bad service
Rentoza have managed to exceed themselves and all expectations, in a country where bad service is common place Rentoza have gone above and beyond to prove that it can always get worse! If you like cookie cutter answers to your query without any human touch then Rentoza is for you! If you like being given the same answer over and over again then Rentoza it! Sunday calls that breach the CPA - Rentoza! Ordering a product, being approved and waiting 21 working days only to be told that there is no stock and there will never be stock - Rentoza has your back! Waiting for a refund because of their stock issue and having to follow up several times to receive the same half baked answer - yip, Rentoza is for you. Rentoza delivers boarderline predatory business practices right to your door, you are forced to pay a deposit and they hang onto it even when they have no stock - its been a minute since I went to school but normally you sell products you have or know you going to get, otherwise I could sell a cybertruck I will never have and just use your deposit to fund other ventures. The only glimmer of light in my Rentoza experience is that poor service like this will eventually result in closure because its not sustainable no matter how many templated responses you hide yourself behind and how many bottom of the barrel "customer service" agents you put between yourselves and the customer - never again and I will tell everyone with ears about my weak experience with Rentoza, random strangers at the bus stop, people in the vegetable aisle and anyone on social media.
0 replies
46 months ago
Great service, quick...
Great service, quick and easy to change my details and pleasant experiences overall
134 replies
59 months ago
Still waiting
Netstar must be doing incredibly well for themselves and do not need more customers - save yourself the headache and look for an alternative. I have begged, threatened and shouted for them to install a device in my vehicle, my application has been approved on 25 May 2021 but I am STILL waiting for somebody to pull their finger and come and install the device. The operations "manager" is meant to phone me back at 13:30 on Tuesday 1 June 2021 but it seems their call is stuck in the void with the callback from the service agent who promised to call me back at 15:00 on Wednesday 2 June 2021. As I type this I am waiting 30min for the cancellation agent to call me back in 3min. Maybe I should send you guys some airtime or even send me a please callme and I will phone you back so it does not cost you anything. If this sounds like a company you want to be tied to with a contract and further are expected to trust with recoverying your vehicle - you have come to the right place! I shudder to think about them "phoning me back" if I reported my vehicle stolen and can imagine being placed on hold while I get hijacked - I would have bled out before somebody took my call. Your service is beyond poor - hang onto the customers you have because if this is how you onboard new customers you are doomed.
0 replies
62 months ago
Worse than the post office by a country mile!
Absolutely my worst courier experience to date. Shipment arrived from Germany on Friday 5 March 2021 and DHL recorded the value of the item wrong, 6900 euros instead of 690 euros. They then brushed off all my calls during the weekend and went into a frantic spin on Monday morning, the first guy who called me said he needed my invoice and would email me so I could reply, still waiting. Next up I dealt with a contact center agent who was adamant that 690 euros equated to 100,000 rands (not yet but if business continues to be run this way it will be a reality soon enough) she then argued with me about delivery dates and the like, then I got a call from John who again gave me the whole sing song about an importers code because the shipment was 6900 euros (it’s not). During the course of today I have received 6 custom event notifications followed finally by a note that customs had rejected the parcel and the wizards at DHL would try again and would contact me if they needed more information. I have provided: - Invoice from the seller - bank statement showing payment - bank statement showing refund amount - thread of all correspondence between seller and myself I have brought in a good amount of items from overseas and DHL has typically been one of the better shippers but this is worse than the South African post office! I paid extra for expedited service but seem to have been dumped with the short bus riding standby team. Get your act together! You want to represent an international operation and charge international rates start acting like professionals who know what the heck they doing! And please please please learn to do mathematics and currency conversions - there are apps for most modern phones or even calculators that can help you.
56 replies
63 months ago
Nedbank slower than ever
What an absolute laugh, I applied for a credit card online on Friday 19 February 2021 and was "pre-approved", I immediately sent all my documents to the email address provided. On Saturday morning I received a call confirming what name I want embossed on the card which I duly provided and was told that on Monday I would be contacted to finalise, on Monday morning I received a message telling me that somebody would contact me - nobody ever did. On Tuesday, which was a fun day, I decided to follow-up on the application myself because something was clearly not connecting, nobody could find my application - they searched against my ID number, my name, my blood type and still could not find it. Eventually after spending an hour we agreed that Fezile would complete a new application for me but the problem was that her shift ended at 16:30 and I was only available at this time so she agreed to call me at 8:30 the following morning which she never did. At 09:26am I received a call from Mpho - they had found my application and needed to confirm my email address (which was on the original application), Mpho was far less helpful and did not seem at all interested in my troubles and told me simply that they have 10 days and were within the 10 days but noted that my application was in the final stages. Then at 09:41am Fezile called me to start a new application - I told her that apparently my original application was now found and nearing finalisation. I have not heard another word from anybody at Nedbank and I have no reason to have faith in their ability to actually finalise this application within a reasonable time, yes they have SLA's but those should be worst case surely, I would think when you are trying to win over a customer from another bank that you want to put your best foot forward and return calls when promised and exceed expectations - customer service 101. I am not convinced that Nedbank has become a modern business, I was hoping that given their swift response to my MFC application that they had upped their game but now I truly wonder.
0 replies
63 months ago
Cfibre - nobody ever answers or cares!
C-fibre once again proves how dismal they truly are and further cement why I should be cancelling my subscription. I emailed the support email 3 days ago and have not received a response at all! I want to find out how I can cancel my service with them, they are over priced and offer no support (case in point!), I simply cannot be paying what I pay month on month and receive no service. Please can somebody contact me so that we can start the cancellation process and I can be free of your horrid hold! My support ticket was originally intended to enquire about cancellation but now I have made up my mind, you are terrible and its time to say goodbye!
61 replies
70 months ago
Cfibre is the bottom of the barrel
I have been a customer of Cfibre since Vumatel went live in my area, initially I had direct contact with the account manager for my area and I got great results, now I have no contact at all and am not able to contact anyone when the internet goes down, Cfibre customers are forced to now send an email which takes 4 days at best to respond to, case and point - my internet went down on Wednesday and I had to send an email to which they responded now (Sunday) only and of course Vumatel just passes the buck to CellC who would no doubt do the same. Separate to this, I have been requesting a line speed upgrade since late June 2020 - every email I send gets assigned a ticket number but no feedback is ever given, when I do get a response it is to ask me for my ID number or cell number and then everything just goes silent again! The most progress I have received with this query was a print out provided to me which clear stated there was a provisioning error but the agent tried to tell me the upgrade had taken place. I am honestly gatvol of CellC or Cfibre now - I cannot wait 4 days for no response, in times like this when people depend on their connectivity to remain employed and keep their children distracted. This is my last hope and failing this I will be taking my business to another provider, one who has a support line and who is willing to carry out upgrade requests etc.
53 replies
Review Distribution
5 Star
3 (10%)
4 Star
1 (3.3333333333333335%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
26 (86.66666666666667%)