CG
Core Group
Claimed Business
CG
Core Group
Claimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|6 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Core Group
Core Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Core Group across 141 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Shokie M
1 reviews | Active since Jan 2020
31 Dec 2025, 10:07
Horrible insurance company and bad service
I submitted my application for insurance last month unfortunately my phone got ****** and now they are refusing to pay claiming they did not receive my completed documents, worst service I've ever received
Helpful (0)
|Replies (0)SM
Shokie M
1 reviews | Active since Jan 2020
31 Dec 2025, 10:07
Horrible insurance company and bad service
I submitted my application for insurance last month unfortunately my phone got ****** and now they are refusing to pay claiming they did not receive my completed documents, worst service I've ever received
0
Replies (0)PN
Phumlani N
1 reviews | Active since Jan 2020
10 Dec 2025, 06:19
DJI ZA worse company ever
Horrible customer service, don’t buy anything here . They never deliver and send you from pillar to post. Very rude staff. You will never be assisted.
Helpful (0)
|Replies (0)PN
Phumlani N
1 reviews | Active since Jan 2020
10 Dec 2025, 06:19
DJI ZA worse company ever
Horrible customer service, don’t buy anything here . They never deliver and send you from pillar to post. Very rude staff. You will never be assisted.
0
Replies (0)SP
Shandi P
1 reviews | Active since Jan 2020
31 Oct 2025, 06:25
Stay away
Horrible service. I explained what happened to my phone and by viewing photos of the device, they blamed the damage on me and said they do not cover accidental damage. I have to pay for the inspection, delivery etc. The damage was not accidental at all. They are only here to take money and not helpful at all. Do not use them.
Helpful (0)
|Replies (0)SP
Shandi P
1 reviews | Active since Jan 2020
31 Oct 2025, 06:25
Stay away
Horrible service. I explained what happened to my phone and by viewing photos of the device, they blamed the damage on me and said they do not cover accidental damage. I have to pay for the inspection, delivery etc. The damage was not accidental at all. They are only here to take money and not helpful at all. Do not use them.
0
Replies (0)CK
Calvin K
1 reviews | Active since Jan 2020
14 Sept 2025, 06:53
I booked my 16” MBP in due to the display starting to blur slightly
I booked my 16” MBP in due to the display starting to blur slightly. The MBP has never been immersed in wtr nor did I ever spill anything of any kind on the it, whilst running or with lid closed. Booked in under warranty for repair at iStore, they sent me photos of device drenched in liquid. Find it very difficult to believe they are not responsible, blaming me, unacceptable + I’ve told lawyers 2 lodge malicious damage claim in the High Court! They refuse to send the intake photos and report, and also, the quote to repair went from R32k to R54k a week later. This machine was never exposed to any liquid whilst in my care and working fine with a dodgey display. Now suddenly I am being accused of drowning the damn thing, and it is a lie! The diagnostic reports that indicate how the MBP has sustained an additional R22k’s worth of dmg in their care. ASBIS got my business because the iStore and Core Group will never see a dime from me again. They must get out of SA. We’re going to get a dflt jdgmt agnst Core.
Helpful (0)
|Replies (0)CK
Calvin K
1 reviews | Active since Jan 2020
14 Sept 2025, 06:53
I booked my 16” MBP in due to the display starting to blur slightly
I booked my 16” MBP in due to the display starting to blur slightly. The MBP has never been immersed in wtr nor did I ever spill anything of any kind on the it, whilst running or with lid closed. Booked in under warranty for repair at iStore, they sent me photos of device drenched in liquid. Find it very difficult to believe they are not responsible, blaming me, unacceptable + I’ve told lawyers 2 lodge malicious damage claim in the High Court! They refuse to send the intake photos and report, and also, the quote to repair went from R32k to R54k a week later. This machine was never exposed to any liquid whilst in my care and working fine with a dodgey display. Now suddenly I am being accused of drowning the damn thing, and it is a lie! The diagnostic reports that indicate how the MBP has sustained an additional R22k’s worth of dmg in their care. ASBIS got my business because the iStore and Core Group will never see a dime from me again. They must get out of SA. We’re going to get a dflt jdgmt agnst Core.
0
Replies (0)EB
Erwin B
1 reviews | Active since Jan 2020
4 Aug 2025, 10:00
Very disappointed in experience with Apple, IStore and Telkom
Very disappointed in experience with Apple, IStore and Telkom, received a iPhone 15 with my Telkom contract 10 months ago and glue between sides and back of the phone is already coming loose. Telkom wants to send my device away to repair, IStore charges R250 to repair even though device still within warranty period. I honestly do not understand how selling a bad quality devices needing repairs with in the first year is acceptable. I would have expected a replacement and repair after a year for a device that cost R20 000
Helpful (0)
|Replies (0)EB
Erwin B
1 reviews | Active since Jan 2020
4 Aug 2025, 10:00
Very disappointed in experience with Apple, IStore and Telkom
Very disappointed in experience with Apple, IStore and Telkom, received a iPhone 15 with my Telkom contract 10 months ago and glue between sides and back of the phone is already coming loose. Telkom wants to send my device away to repair, IStore charges R250 to repair even though device still within warranty period. I honestly do not understand how selling a bad quality devices needing repairs with in the first year is acceptable. I would have expected a replacement and repair after a year for a device that cost R20 000
0
Replies (0)JG
Jean-Claude Gelle'
1 reviews | Active since Jan 2020
7 Jul 2025, 14:50
Terrible service from iStore, chasing to actually order something
Probably the worst customer service and use of live chat / whatsapp chat that could possibly exist. 17 min to get the first answer to a query on an order, that first answer was "I need to check with someone". I have been on both Live chat (agent: Tholinhlanhla Kunene) and whatsapp with no joy at all.
Helpful (0)
|Replies (0)JG
Jean-Claude Gelle'
1 reviews | Active since Jan 2020
7 Jul 2025, 14:50
Terrible service from iStore, chasing to actually order something
Probably the worst customer service and use of live chat / whatsapp chat that could possibly exist. 17 min to get the first answer to a query on an order, that first answer was "I need to check with someone". I have been on both Live chat (agent: Tholinhlanhla Kunene) and whatsapp with no joy at all.
0
Replies (0)GN
Greg N
1 reviews | Active since Jan 2020
30 Apr 2025, 08:25
Rotten to the core!
Table Bay Mall iStore you need to take a long hard look at your customer service. Yesterday I went into the store to complete an upgrade, my experience started out with the store greeter basically trying to talk me out of doing my upgrade, she cited that they had customers earlier who could not upgrade even though they thought they were due for an upgrade, I reassured her that I had already checked with Telkom and that my upgrade was valid, after a bit of a huff she went to summon her colleague in a blue shirt (I assume this means an upgrade "expert") - what followed was 1 hour of this lady trying to do my upgrade which was obviously a large inconvenience because she was checking her Instagram and WhatsApp the entire time (my wife confirmed this as she had clear line of sight seated behind her), I was never clearly told what step of the process was going on and was told "if you are successful" and "if it lets you" - which is bizarre verbiage when I am due an upgrade and have been a Telkom customer for years. The system then frozen and the individual went on a rant about Telkom and how it always does this, I was honestly made to feel guilty for using Telkom as my mobile provider - she then said I should come back and she would phone me when it eventually works, I explained that I had driven down from the West Coast especially and did not have all day, she said it could take hours and then summoned another blue shirt who did something on the system and then when blue shirt 1 logged back in I could complete my upgrade. I could not get out of the store quick enough as I was already detracting from their Instagram time and being a burden by buying a 30k device. My biggest question is why does iStore offer upgrades if they dont want to do them or if they dont like working with certain networks - dont offer the service then, you are by extension representing another brand when you are doing an upgrade so surely you put your best foot forward. Thankfully I have learnt a valuable lesson and wont go back to an iStore, especially not Table Bay iStore and will instead go back to Digicape who dont seem to be as caught up on trending on Insta.
Helpful (0)
|Replies (0)GN
Greg N
1 reviews | Active since Jan 2020
30 Apr 2025, 08:25
Rotten to the core!
Table Bay Mall iStore you need to take a long hard look at your customer service. Yesterday I went into the store to complete an upgrade, my experience started out with the store greeter basically trying to talk me out of doing my upgrade, she cited that they had customers earlier who could not upgrade even though they thought they were due for an upgrade, I reassured her that I had already checked with Telkom and that my upgrade was valid, after a bit of a huff she went to summon her colleague in a blue shirt (I assume this means an upgrade "expert") - what followed was 1 hour of this lady trying to do my upgrade which was obviously a large inconvenience because she was checking her Instagram and WhatsApp the entire time (my wife confirmed this as she had clear line of sight seated behind her), I was never clearly told what step of the process was going on and was told "if you are successful" and "if it lets you" - which is bizarre verbiage when I am due an upgrade and have been a Telkom customer for years. The system then frozen and the individual went on a rant about Telkom and how it always does this, I was honestly made to feel guilty for using Telkom as my mobile provider - she then said I should come back and she would phone me when it eventually works, I explained that I had driven down from the West Coast especially and did not have all day, she said it could take hours and then summoned another blue shirt who did something on the system and then when blue shirt 1 logged back in I could complete my upgrade. I could not get out of the store quick enough as I was already detracting from their Instagram time and being a burden by buying a 30k device. My biggest question is why does iStore offer upgrades if they dont want to do them or if they dont like working with certain networks - dont offer the service then, you are by extension representing another brand when you are doing an upgrade so surely you put your best foot forward. Thankfully I have learnt a valuable lesson and wont go back to an iStore, especially not Table Bay iStore and will instead go back to Digicape who dont seem to be as caught up on trending on Insta.
0
Replies (0)DW
Dani W
1 reviews | Active since Jan 2020
10 Feb 2025, 13:23
UNFAIR Macbook Air disaster with Core Group
In addition to the issue I have experienced with my MacBook SINCE I purchased it from Core Group (ear/headphones connect and disconnect constantly which interfere with using the machine) the functioning of the machine is incredibly slow since Core returned it to me. It is unacceptable to receive my device in NON-WORKING ORDER after Core claimed to have not only resolved this ongoing issue but in addition return a machine that cannot be used. The speed of the machine is incredibly slow. The problems persist and I will not accept that my warranty be voided due to a crack on the bottom left of my screen. It is EVIDENT that Core sold me a faulty machine from the beginning as I have brought it in 3 times to be fixed. The third time I brought it in I was charged R600 to resolve the issue. This issue was not resolved. I then received ‘advice’ to replace my ear/headphones when I specifically explained to the tech team on multiple occasions that I have successfully used 4 different types of ear/headphones on other Mac devices. I have also used numerous ear/headphones on this device. Hence, the problem is the device which was sold to me. Core need to take responsibility and ownership and take this matter seriously. I have contacted Core and the complaints email address. I was told a supervisor would be in touch. To date, a supervisor has still not called.
Helpful (0)
|Replies (0)DW
Dani W
1 reviews | Active since Jan 2020
10 Feb 2025, 13:23
UNFAIR Macbook Air disaster with Core Group
In addition to the issue I have experienced with my MacBook SINCE I purchased it from Core Group (ear/headphones connect and disconnect constantly which interfere with using the machine) the functioning of the machine is incredibly slow since Core returned it to me. It is unacceptable to receive my device in NON-WORKING ORDER after Core claimed to have not only resolved this ongoing issue but in addition return a machine that cannot be used. The speed of the machine is incredibly slow. The problems persist and I will not accept that my warranty be voided due to a crack on the bottom left of my screen. It is EVIDENT that Core sold me a faulty machine from the beginning as I have brought it in 3 times to be fixed. The third time I brought it in I was charged R600 to resolve the issue. This issue was not resolved. I then received ‘advice’ to replace my ear/headphones when I specifically explained to the tech team on multiple occasions that I have successfully used 4 different types of ear/headphones on other Mac devices. I have also used numerous ear/headphones on this device. Hence, the problem is the device which was sold to me. Core need to take responsibility and ownership and take this matter seriously. I have contacted Core and the complaints email address. I was told a supervisor would be in touch. To date, a supervisor has still not called.
0
Replies (0)