UNFAIR Macbook Air disaster with Core Group

In addition to the issue I have experienced with my MacBook SINCE I purchased it from Core Group (ear/headphones connect and disconnect constantly which interfere with using the machine) the functioning of the machine is incredibly slow since Core returned it to me.

It is unacceptable to receive my device in NON-WORKING ORDER after Core claimed to have not only resolved this ongoing issue but in addition return a machine that cannot be used. The speed of the machine is incredibly slow.

The problems persist and I will not accept that my warranty be voided due to a crack on the bottom left of my screen. It is EVIDENT that Core sold me a faulty machine from the beginning as I have brought it in 3 times to be fixed. The third time I brought it in I was charged R600 to resolve the issue. This issue was not resolved. I then received ‘advice’ to replace my ear/headphones when I specifically explained to the tech team on multiple occasions that I have successfully used 4 different types of ear/headphones on other Mac devices. I have also used numerous ear/headphones on this device.

Hence, the problem is the device which was sold to me. Core need to take responsibility and ownership and take this matter seriously.

I have contacted Core and the complaints email address. I was told a supervisor would be in touch. To date, a supervisor has still not called.