DW
Dani W
Active since Jun 2013
32
Reviews
0
Industries
Reviews
32 reviews3 months ago
Vodacom - Favours dysfunction over function and is shocking to deal with
Vodacom is messing me around. After speaking to the CEO's office, making a promise to pay with the Bot and speaking to collections, my lines were disconnected. Each department and my statement are reflecting different amounts YET I am the one in the wrong. I had 3 Collections agents claim they were going to reconnect my lines. I am still waiting. The consultants are great but Vodacom, as a company, is shocking to deal with. I do not know what other route I can go for reconnection. I will likely change service providers because of this, so VODACOM PLEASE CALL ME BACK TO SORT THIS OUT! Andrea
112 replies
6 months ago
Very efficient service
Very efficient service. I was unaware I had paid twice and the consultant was very helpful, kind and informative. She managed to move my second payment to cover next month. Effortless and painless!
53 replies
9 months ago
I cannot believe you are going to review after them..
These guys will do your work with honour and style! And the laughs, you will be howling. Stop looking now!
0 replies
14 months ago
UNFAIR Macbook Air disaster with Core Group
In addition to the issue I have experienced with my MacBook SINCE I purchased it from Core Group (ear/headphones connect and disconnect constantly which interfere with using the machine) the functioning of the machine is incredibly slow since Core returned it to me. It is unacceptable to receive my device in NON-WORKING ORDER after Core claimed to have not only resolved this ongoing issue but in addition return a machine that cannot be used. The speed of the machine is incredibly slow. The problems persist and I will not accept that my warranty be voided due to a crack on the bottom left of my screen. It is EVIDENT that Core sold me a faulty machine from the beginning as I have brought it in 3 times to be fixed. The third time I brought it in I was charged R600 to resolve the issue. This issue was not resolved. I then received ‘advice’ to replace my ear/headphones when I specifically explained to the tech team on multiple occasions that I have successfully used 4 different types of ear/headphones on other Mac devices. I have also used numerous ear/headphones on this device. Hence, the problem is the device which was sold to me. Core need to take responsibility and ownership and take this matter seriously. I have contacted Core and the complaints email address. I was told a supervisor would be in touch. To date, a supervisor has still not called.
0 replies
34 months ago
Vodacom social media team are superhero’s
Thank you to Marlon and the incredible social media team for rectifying an ongoing issue. Not only did they do it in short notice but it was easy and effortless from my side. They showed up and successfully sorted out the upgrade issue. Marlon, you were fantastic and you deserve a raise. Thank you.
53 replies
35 months ago
I have run after men less than I have run after you Vodacom - management please call me
I have called Vodacom online sales 7 times on 3 weeks regarding my upgrade. I was initially informed by two consultants in one week that upgrade would arrive within 3-5 days. Only to call a week later and be informed that there is a back order. I requested to be called back. The initial consultantI spoke to said she was surprised and would follow up and get back to me. Nothing. I have called every two days sonde. I was promised I would get feedback after stock check. Nothing. I have called numerous times this week only to be told it’s awaiting to be assigned to a courier. I got the waybill number and have contacted both companies four times. It has not been assigned. Then a ‘senior consultant’ said I would have it today. Shocking. Nothing. I have called 3 times today. It’s been escalated to management twice and yet no one has called me back as per my request. Vodacom, your consultants aren’t the problem. Your processes are. Funny how you can train consultants to call back with a hot lead for sales but not for customer service. My request is that a manager please call me urgently. I need my upgrade by tomorrow. I expressed that many time. I don’t see why I have to be running after you… Does customer-centric service not apply to your processes?
106 replies
35 months ago
What a company, what service - Thank you
JaSure is exceptional. They are very accommodating and client-centric. I recently had an incident in which they needed to assist. It was hassle free and seamless. Thank you JaSure for your great assistance. I’ve been a Bally client for some time now and I don’t plan on leaving any time soon 😊
53 replies
43 months ago
Telkom maybe this will get your attention for once?
Telkom is a DISGRACE!!!!!! Do you have any ideas how many times I have tried to settle this???????? I have BEGGED for payment plans since March 2021. I have communicated with you over Facebook for two years because no one answers phones, emails or honours promises!!!! I will gladly pay R50 per month until the debt is paid off this is SICKENING NOT A CHANCE will I be paying the interest.
0 replies
51 months ago
FNB - What do I have to do for you to help me?
1. I contact FNB Wealth to close my account - Jan 2022 2. I receicve this email from the Weath Service Suite 10 Jan 2022 - this I have been told in WRITING needs to be done in order to close the account: Good day I trust this email finds you well. Thank you for allowing me to assist with your query on an account closure. Kindly note that we received feedback from the relevant department and they advised the following: There is currently an overdraft facility on your account which needs to be settled. The amounts required to settle is R****X Please do advise once settled so we can proceed with closure. 3. I am AWARE that the quote was valid for a day. I was and AM more than happy to settle the overdraft amount and then close the accoount AS INSTRUCTED IN WRITING BY THE BANK 4. 18 Jan - Fraud activity on my account. I explained I would like to close it however due to me needing to cancel my card and block my profile I have no access and cannot pay the settlement amount AKA outstanding overdraft amount ONLY (refer to point 3 above) 5. 24 Jan I contact the consultant again stating I would like to asettle and make payment that day. 6. 25 Jan I receibe this email as I have now requested once again to close it: Good day I trust this email finds you well. Thank you for allowing me to assist with your query for account closure. Kindly conatct our collections team for further asisstance 6. Now I was confused a sthis consultant was assisting me. Again, referred me to the collections team and explained that the settlement amount AKA overdraft amount owed may have changed 7. I now contact collections who inform me taht I owe an additional FEE not just an increased amount. 25 Jan - I contact the consultant at the Wealth Suite I have been dealing with. I explained I am struggling to close the account. I then add I was now informed (after days of silence from this consultant and me needing to call the Suite directly) that I now in addition owe a PRO-RATA account fee. I had paid my monthly fee at the beginning of the monht. This 'pro-rata' fee was NEVER communicated in the initial email which had direct instructions on how to close the account. The email I sent to this consultant is below: I am struggling to pay and close. I am now told I owe a pro-rata account fee. I was never told this by FNB. As you can see below in the email you sent me that the amount I owe is R***.XX - You wrote that once this is paid we can close the account. I have been told the total I now owe is R***.XX and RYYY.YY I cannot nor will I pay this pro-rata fee. I was told and instructed to pay the R***.XX - You then stopped replying to my emails. Kindly assist. 6. I contacted the team telephonically and the Social Media team. I explained I fully respect and understand that the initial overdraft fee amount could change and I am happy to pay that fee however I wasa NEVER told a pro-rata would apply. 7. Retail Banking contacted me. I then kindly asked for this to be reoslved before month-end (Jan) to avoid anymore fees. This did not happen I have literally been bounced around FNB and nothing has been done. This is now dragging on and I am expected to cover additional fees. All debit order were moved weeks ago and I was happy to pay and settle. Yet. Here I am. Again. Complaining. I would like someone high up to get in contact with me as nothing is happening. I am being treated poorly and I am simply horrified with how the establishment is operating. KR, Dani
53 replies
Review Distribution
5 Star
8 (25%)
4 Star
2 (6.25%)
3 Star
0 (0%)
2 Star
4 (12.5%)
1 Star
18 (56.25%)