CG
Cornerstone Group
Unclaimed Business
CG
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Cornerstone Group
Cornerstone Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Cornerstone Group across 3 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePT
Peggy T
1 reviews | Active since Jan 2020
8 Nov 2025, 09:33
******
I am writing to lodge a formal complaint regarding my recent provident fund withdrawal and the significantly reduced payout I received. I contributed a total of R1,050 (R525 per month for two months) to my Liberty provident fund. Upon withdrawal, I was paid only R263, which appears to be substantially less than my total contributions. According to the SARS withdrawal tax table, any withdrawal amount below R25,000 falls under the 0% tax rate, meaning no tax should have been deducted from my benefit. Therefore, I am concerned that my payment may have been incorrectly processed or that excessive fees were charged without proper disclosure. I hereby request: A full and detailed breakdown of my provident fund account, including: Total member and employer contributions Investment value Administration and risk charges Tax deductions (if any) The calculation used to arrive at the R263 payout A review of the withdrawal process to confirm whether any deductions were app**** in error. If it is confirmed that I was incorrectly charged tax or fees, I request an immediate refund of the difference to my bank account. In addition, please treat this as a formal complaint in terms of the FAIS Act and Liberty’s internal complaints procedure. I expect urgent attention to this matter as it took over 25 days to pay out this lousy ammount Thank you for your attention to this matter. I look forward to your detailed response and the correction of this issue. Yours sincerely,
Helpful (0)
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Peggy T
1 reviews | Active since Jan 2020
8 Nov 2025, 09:33
******
I am writing to lodge a formal complaint regarding my recent provident fund withdrawal and the significantly reduced payout I received. I contributed a total of R1,050 (R525 per month for two months) to my Liberty provident fund. Upon withdrawal, I was paid only R263, which appears to be substantially less than my total contributions. According to the SARS withdrawal tax table, any withdrawal amount below R25,000 falls under the 0% tax rate, meaning no tax should have been deducted from my benefit. Therefore, I am concerned that my payment may have been incorrectly processed or that excessive fees were charged without proper disclosure. I hereby request: A full and detailed breakdown of my provident fund account, including: Total member and employer contributions Investment value Administration and risk charges Tax deductions (if any) The calculation used to arrive at the R263 payout A review of the withdrawal process to confirm whether any deductions were app**** in error. If it is confirmed that I was incorrectly charged tax or fees, I request an immediate refund of the difference to my bank account. In addition, please treat this as a formal complaint in terms of the FAIS Act and Liberty’s internal complaints procedure. I expect urgent attention to this matter as it took over 25 days to pay out this lousy ammount Thank you for your attention to this matter. I look forward to your detailed response and the correction of this issue. Yours sincerely,
0
Replies (0)BV
Bianca V
1 reviews | Active since Jan 2020
24 May 2023, 07:45
Pathetic service
Cornerstone Medical Aid brokers I have complained to the "boss" Tanya several times about Nelly an employee who just doesn't do her job. They are my broker but I have to check up on her and do her job for her. I am now being threatened with legal action by a Hospital because Nelly at Cornerstone doesn't do her job. You leave messages and they don't call back her staff has an attitude and Nelly point blank **** to Tanya and when I proved vial emails how she **** Tanya did nothing about it. I would definitely not recommend them for anything!
Helpful (0)
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Bianca V
1 reviews | Active since Jan 2020
24 May 2023, 07:45
Pathetic service
Cornerstone Medical Aid brokers I have complained to the "boss" Tanya several times about Nelly an employee who just doesn't do her job. They are my broker but I have to check up on her and do her job for her. I am now being threatened with legal action by a Hospital because Nelly at Cornerstone doesn't do her job. You leave messages and they don't call back her staff has an attitude and Nelly point blank **** to Tanya and when I proved vial emails how she **** Tanya did nothing about it. I would definitely not recommend them for anything!
0
Replies (0)VP
Vanessa P
1 reviews | Active since Jan 2020
29 Oct 2018, 06:58
Deeply disappointed
Good morning I called the customer care cornerstone on friday 26 October regarding my late great grandma' policy because we were unhappy with the policy shes been contributing R50s for so long since shes been a pensioner and this is the treatment she received when her service is no longer needed I was told i eould receive a call on friday Her DOB details 210512 she was very old and loyal customer to cornerstone she spoke highly of your service how she would be taken care of when she's gone She passed away Thursday morning shes been paying policy before I was born I'm 26 years old right now and Ermelo assupol could only tell us we entitled to R2555. 00 How can you bury a loved one with R2555 for all those years she paid knowing shes covered she was covered before she came of age I'm deeply disappointed and since I'm being ignored il have to expose you even if it means letting the grannies know that you can't afford to bury them at the end of the day
Helpful (0)
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Vanessa P
1 reviews | Active since Jan 2020
29 Oct 2018, 06:58
Deeply disappointed
Good morning I called the customer care cornerstone on friday 26 October regarding my late great grandma' policy because we were unhappy with the policy shes been contributing R50s for so long since shes been a pensioner and this is the treatment she received when her service is no longer needed I was told i eould receive a call on friday Her DOB details 210512 she was very old and loyal customer to cornerstone she spoke highly of your service how she would be taken care of when she's gone She passed away Thursday morning shes been paying policy before I was born I'm 26 years old right now and Ermelo assupol could only tell us we entitled to R2555. 00 How can you bury a loved one with R2555 for all those years she paid knowing shes covered she was covered before she came of age I'm deeply disappointed and since I'm being ignored il have to expose you even if it means letting the grannies know that you can't afford to bury them at the end of the day
0
Replies (0)