Paid for broken bricks!

Extremely poor policy which does not favour the client at all. I had a terrible experience and financial loss with Corobrik Middelburg. I ordered and paid for a large quantity of bricks needed for a project I was busy with.

Upon delivery and usage of the bricks I discovered a significant number of bricks broken at the bottom of the Pilate. I immediately took pictures of the defective bricks (which couldn’t be used) and sent it to their manager in which I was expecting him to handle the situation with sound and wise understanding.

To my dismay, he eluded to informing me that the broken bricks will not be compensated for nor replaced by them. When I asked the reasons or when I tried explaining how this compromised and inconvenienced my project - he mentioned a well trained answer of reading off their lousy policy without considering me as a client.

In short, I paid for bricks which were broken and could not be used to build with and they were happy to not expedite the matter nor even consider my loss as a potential and first time client of theirs.

Based on this experience I will not conduct business with Corobrik Middelburg ever again!