BD
Bafana D
Active since Apr 2024
8
Reviews
0
Industries
Reviews
8 reviews3 months ago
Disgraceful service, poor organisation
This has to be the worst fibre service provider period! 1. They have repeatedly disconnected my services WITHOUT CHECKING whether the account is up to date or not. Then I as the client is always left frustrated and stranded without my WiFi connection. 2. In that frustration, when you contact their landline number - you’d swear you have a better chance at contacting a government office. MetroFibre is pathetic as a whole - but their contact lines are disgustingly poor! 3. It gets worse, their financial department is highly inefficient and *********** (Not sure whether it’s their systems or a personnel issue - take your pick). They have absolutely no idea what’s going on when you call regarding your account! 4. The cherry on top from this disgraceful organisation - When you email them the POP their response is shockingly unacceptable as they inform you that they cannot pick up your profile and even worse can’t locate your reference number - mind you that this was a reference number that THEY ALLOCATED TO ME AND MY PROFILE! Overall, it’s just a sh*show going on in that organisation & I have reached my limit with how poor they are entirely!
112 replies
4 months ago
Poor service and high level of incompetence
I’ve experienced one of If not the worst incompetence and poor service from Makro and their supposed supplier. Firstly, I wanted to purchase rechargeable hammer drills x2 that I noticed on Makro’s online website in store, to my dismay they mentioned they don’t keep it in store, which is an inconvenience but fair enough. I then left the store disgruntled and ordered the products online - which was the worst possible idea! 2) I waited for my order for a few days and then 4 days later they delivered my order. To my surprise I opened the package only to find that ITS THE INCORRECT HAMMER DRILLS!! 3) I ordered and paid for rechargeable hammer drills but they delivered an electric hammer drill which does not serve me or my business at all! 4) I had to fill in some returns request online to which was going to take more days to be actioned. 5) I have been trying to contact the Makro online contact centre to try & resolve this soonest because I am and have been massively inconvenienced and lost days and time because of this incompetence, but I keep getting the run around from Makro Online to either A- surrender the supplier’s details in order for me to go there personally to facilitate the exchange, but they are reluctant to assist me. I’m now left stranded with the incorrect product! I’m deeply angry and frustrated and had I known Makro was just a middle man or distributor of certain suppliers I would’ve never engaged in this transaction. People should be aware of this before engaging with Makro online because now it’s blame shifting and it’s at my expense!
53 replies
19 months ago
Paid for broken bricks!
Extremely poor policy which does not favour the client at all. I had a terrible experience and financial loss with Corobrik Middelburg. I ordered and paid for a large quantity of bricks needed for a project I was busy with. Upon delivery and usage of the bricks I discovered a significant number of bricks broken at the bottom of the Pilate. I immediately took pictures of the defective bricks (which couldn’t be used) and sent it to their manager in which I was expecting him to handle the situation with sound and wise understanding. To my dismay, he eluded to informing me that the broken bricks will not be compensated for nor replaced by them. When I asked the reasons or when I tried explaining how this compromised and inconvenienced my project - he mentioned a well trained answer of reading off their lousy policy without considering me as a client. In short, I paid for bricks which were broken and could not be used to build with and they were happy to not expedite the matter nor even consider my loss as a potential and first time client of theirs. Based on this experience I will not conduct business with Corobrik Middelburg ever again!
58 replies
23 months ago
Disgusting Service
The organisation is consistent in dishonest conduct and excellent at failing to deliver on what they promise. 1. I’ve had a continuously bad experience with this organisation from start and I hope to conclude any sort of engagement with them soon after receiving my refund! 2. My refund was promised that it will take 7 days to be into my account (This was over a month ago) 3. Upon struggling to reach them I got told I needed to submit additional documentation and that my refund will take 5 days (This was on the 22/05/2024) 4. It is the 31/05/2024 today and I’ve still not received my refund. 5. What makes matters worse, yesterday I received feedback from some “smart genius” that insulted my intelligence and gave me a breakdown of the Gregorian calendar counting down the 5 days. I’m pretty sure the 5 days were up yesterday and yet as it stands I still have not received my refund. I’m interested to hear what pathetic excuse or reason he/she comes up with this time!! 6. There’s no accountability whatsoever within this organisation, the agents never tell you their names. I would’ve loved to know the person I got feedback from yesterday. 7. It’s absolutely disgraceful and disgusting that they are very comfortable using the line “we’re experiencing a great deal of clients we’re attending to” when you need an answer(s). I think that’s a very abhorrent excuse and quite frankly isn’t my problem. I need my problem resolved full stop. If there’s high volumes of clients (which I honestly doubt based on the shambolic service) then the organisation should hire more staff. It should never be a consumer issue or concern. These are basics customer service etiquettes.
318 replies
23 months ago
Disgusting service
I’m absolutely disgusted at this organisation’s service. 1. I’ve had to pull teeth for responses or any progressive communication from the start. 2. I’ve had to cancel my travel with this organisation due to dishonesty, highest level of incompetence, failure to deliver on their promise & commitments, pathetic communication. 3. They’ve been constantly lying and ************* regarding my refund. At first they mentioned that I’d receive my refund in 7 days (This was 3 weeks ago) then they **** again that I would receive my refund in 5 days which was over a week ago. Now I’m left frustrated and angry due this constant dishonesty. I’ve mentioned this to them, I would like my refund back and we can cut ties completely as I do not want anything to do with this organisation.
53 replies
24 months ago
Organisation *********ing me for my refund if I remove my review first.
I am appalled and disgusted at ever engaging with this pathetic organisation. To the public at large. Kindly note for your protection and as a serious call to stay away from this organisation. Please take note of the following; 1. I had booked and paid for their services in travelling. 2. The have not once, twice not even three times failed to meet their customer promises or services rendered for the client. 3. Their communication is absolute toilet standard and they are even proud of that. 4. A few days ago I wrote a review on them with regards to their pathetic and consistent nature of being poor and how they’ve treated me as a client. They not only didn’t take well to that but are now *********ing me to remove the review in order for them to assist me with my refund. 5. This is the calibre of how disgraceful they chose to handle the situation and try and resolve my issue as their intended client. 6. As it stands I am deeply frustrated and angered by this which coincides with the horrific service I’ve received from them since day1. 7. I will stop at nothing till I get my refund and will do all it takes to bring this pathetic organisation to disrepute! Please think twice before opting for this organisation.
106 replies
24 months ago
Slickened and disgusted by the worst customer service organization in SA
I'm pretty aware that the general customer service in SA isn't the greatest, but AMI Travel definitely takes the trophy with the worst pathetic service in the country. Please see below how poor and shocking this organization is, 1. I booked and paid in full for my trip to New York in December 2023 2. The organization required me to pay for the Visa application in which I did, to then get declined/rejected due to misrepresentation of the organization at the Embassy. 3. We then changed the destination to Dubai and boy oh boy, it got worse. 4. I had to be the one constantly requesting feedback to be given the round around between, Rahim, Charlene and the now supposed agent that's meant to be assisting me but is just as bad if not the worst (Tebatso). 5. It is now the 4th month of the new year (2024) and I was promised to receive my travel itinery yesterday (16/04/2024) since my intended date of travel is tomorrow (18/04/2024) but surprise surprise, nothing recieved thus far and no communication whatsoever. 6. I must confidently mention that this organization's communication is definitely toilet standard. 7. I've given this organization numerous chances to amend my relationship with them but it keeps getting worse and It sickens me that I even began this journey with them. 8. As it stands, I am uncertain whether I will be travelling on my intended date (Tomorrow - 18/04/2024) or not, which makes planning extremely difficult on my end. 9. I'm so convinced that this organization may be a **** and will definitely not recommend it to anyone! 10. My legal team is on standby for both my refund and to take legal action against this *********** organization provided I do not receive my travel itinery by today latest.
371 replies
24 months ago
Upset Client!
I've had such a horrifying experience with Aramex. Please see below' 1. I had a parcel that was meant to be couriered on the 05/04/2024 at The Glen shopping centre. 2. I filled out all the necessary steps on the online portal and my parcel was suppose to be delivered with 72 hours to Richards Bay. 3. It is now a week later and both myself and the distribution company have no idea where my parcel is. 4. This is the worst part for me - The tracking number issued to me is INVALID and neither I or Aramex itself can pick it up. 5. I followed up with them by trying to contact their customer care and that in itself was a terrible experience as I was given such a run around while holding on and using my airtime for their incompetency or lack of delivery, to my dismay I ended up using their Whatsapp chat line. To an extent I was helped because my matter was said to be "investigated" and a ref number was issued to me. 6. Since that investigation and ref number were issued to me, I've not received any call and 48hours have lapsed. Instead, they called the person in which the parcel was meant to be delivered to this morning (12/04/2024) and informed her that ' THE PARCEL IS MISSING' 7. Now, as you would imagine - I'm quiet upset and what frustrates me the most is that the parcel contained some confidential documents and information and what irks me off the most is that through both my Whatsapp and online vents to the agents - Nothing has been done thus far and I am increasingly left frustrated and concerned. 8. I need to know what the remedial actions are to my parcel and more importantly the time, effort and energy I've invested into trying to get this resolved when I've not been at fault. I hope this reaches the relevant person who would be able to assist me urgently and satisfactory. My details are as follows; Bafana Dhlamini 083 963 2540 Bafanad@ymail.com Tracking number: 23000152001212561 Date created : 05/04/2024 Location: Bassonia
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
8 (100%)