No reply on web

There is NO client service as far as I am concerned. When you log out of your profile as a client on their web page, they ask for feedback. Once submitted, you get the message "thank you for your feedback - we value it". Please remove that as it is a lie because they NEVER react/answer you as a client. Allan Gray is in my opinion and experience the absolute BEST unit trust service provider. The service from AG is superb! Shame on you Coronation - and you keep on charging fees?