Absolutely non existent service - phoned 5 times over 4 days for a service- lots of empty promises

Contacted Cortac armed response on the morning of Tues 13 December 2022- this was for a service call. I was told that someone would contact me. No one called. I phoned on the morning of Wed 14 December- requested a service call. No one called . Called on the morning of Thurs 15 Dec- no one called .Called Thursday afternoon- was told that a technical team would come the same day , or the next day .I reminded Charles that Friday 16 th a holiday. I called on Friday at 13:00 .Now 16:00 on Friday the 16 and still no show.