Cosmopolitan Projects
1.3|920 reviews
Responds in 20 hours 44 min
TN
Tshifhiwa N
1 reviews | Active since Member
16 Jan 2026, 12:14
HOUSE FULL OF CRACKS
Honestly I regret buying my house from Cosmopolitan Devloper...The lies and not being honest to customers.
My house is 2 years4months of occupation& cracks are all over the house and huge cracks that are overwhelming.Another crack In the main bedroom is from wall to wall. Last year around Feb 2025 ticket lodged and they came to inspect and this Manager promised to come back to fix and never pitched up again ...December 2025 l called again and they came and inspect and the report came back saying "I am reliable to fix those cracks myself " so via email...My last call was promised a not worry as l have 5years warrant of fixing...Furthermore l told to go NHRBC to lodge my complain after they promisedin Feb25 and Dec25 to come and fix.....Is this how you treat customers after the bank pays you fully...Please be fair........Now l call is meeting or lunch everytime
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Replies (112)Cosmopolitan Projects's replyOfficial
16 Jan 2026, 13:09Good day Mr Nembilwi,
As explained, a quality inspection was conducted to assess the nature of the reported cracks. As per standard procedure, such inspections are undertaken to determine whether defects are structural or fall within normal wear and tear. The outcome of the assessment indicated that no structural or latent defects were identified.
In terms of the NHBRC 5-year structural warranty, this warranty applies specifically to major structural defects. Hairline and settlement cracks, which commonly occur over time, do not fall within the scope of this warranty and are regarded as routine maintenance items. This information is outlined in the Building Contract and reiterated at key handover.
While we are able to facilitate inspections to assess reported concerns, such inspections do not automatically warrant remedial work unless a qualifying defect is confirmed. Based on the findings of the assessor, we are unfortunately unable to proceed with repairs relating to the reported cracks.
We understand your frustration and apologise for any misunderstanding regarding the scope of the warranty.
Should you require any additional information or clarification, please contact me.
Kind Regards
Caroline Steenkamp
Cosmopolitan Client Care
010 045 9000
As explained, a quality inspection was conducted to assess the nature of the reported cracks. As per standard procedure, such inspections are undertaken to determine whether defects are structural or fall within normal wear and tear. The outcome of the assessment indicated that no structural or latent defects were identified.
In terms of the NHBRC 5-year structural warranty, this warranty applies specifically to major structural defects. Hairline and settlement cracks, which commonly occur over time, do not fall within the scope of this warranty and are regarded as routine maintenance items. This information is outlined in the Building Contract and reiterated at key handover.
While we are able to facilitate inspections to assess reported concerns, such inspections do not automatically warrant remedial work unless a qualifying defect is confirmed. Based on the findings of the assessor, we are unfortunately unable to proceed with repairs relating to the reported cracks.
We understand your frustration and apologise for any misunderstanding regarding the scope of the warranty.
Should you require any additional information or clarification, please contact me.
Kind Regards
Caroline Steenkamp
Cosmopolitan Client Care
010 045 9000
Best regards,
Cosmopolitan Projects's reply16 Jan 2026, 13:09
Official
Good day Mr Nembilwi,
As explained, a quality inspection was conducted to assess the nature of the reported cracks. As per standard procedure, such inspections are undertaken to determine whether defects are structural or fall within normal wear and tear. The outcome of the assessment indicated that no structural or latent defects were identified.
In terms of the NHBRC 5-year structural warranty, this warranty applies specifically to major structural defects. Hairline and settlement cracks, which commonly occur over time, do not fall within the scope of this warranty and are regarded as routine maintenance items. This information is outlined in the Building Contract and reiterated at key handover.
While we are able to facilitate inspections to assess reported concerns, such inspections do not automatically warrant remedial work unless a qualifying defect is confirmed. Based on the findings of the assessor, we are unfortunately unable to proceed with repairs relating to the reported cracks.
We understand your frustration and apologise for any misunderstanding regarding the scope of the warranty.
Should you require any additional information or clarification, please contact me.
Kind Regards
Caroline Steenkamp
Cosmopolitan Client Care
010 045 9000
As explained, a quality inspection was conducted to assess the nature of the reported cracks. As per standard procedure, such inspections are undertaken to determine whether defects are structural or fall within normal wear and tear. The outcome of the assessment indicated that no structural or latent defects were identified.
In terms of the NHBRC 5-year structural warranty, this warranty applies specifically to major structural defects. Hairline and settlement cracks, which commonly occur over time, do not fall within the scope of this warranty and are regarded as routine maintenance items. This information is outlined in the Building Contract and reiterated at key handover.
While we are able to facilitate inspections to assess reported concerns, such inspections do not automatically warrant remedial work unless a qualifying defect is confirmed. Based on the findings of the assessor, we are unfortunately unable to proceed with repairs relating to the reported cracks.
We understand your frustration and apologise for any misunderstanding regarding the scope of the warranty.
Should you require any additional information or clarification, please contact me.
Kind Regards
Caroline Steenkamp
Cosmopolitan Client Care
010 045 9000
Best regards,
TN
Tshifhiwa N's updateReviewer Update
16 Jan 2026, 14:43Hi Caroline...can you please be kind and reasonable, we talking about a house of R1.5M not some cheap things...
Your Manager in Feb came to my house and promise to come back and fix the cracks and he never came back and you coming to me with cut and paste answers of your company policy and NHRBC...
What l want is not your money to fix but COSMO to fix as they came before and promise...why are you so protecting them or not answering to this...
Your Manager in Feb came to my house and promise to come back and fix the cracks and he never came back and you coming to me with cut and paste answers of your company policy and NHRBC...
What l want is not your money to fix but COSMO to fix as they came before and promise...why are you so protecting them or not answering to this...
TN
Tshifhiwa N's update16 Jan 2026, 14:43
Reviewer Update
Hi Caroline...can you please be kind and reasonable, we talking about a house of R1.5M not some cheap things...
Your Manager in Feb came to my house and promise to come back and fix the cracks and he never came back and you coming to me with cut and paste answers of your company policy and NHRBC...
What l want is not your money to fix but COSMO to fix as they came before and promise...why are you so protecting them or not answering to this...
Your Manager in Feb came to my house and promise to come back and fix the cracks and he never came back and you coming to me with cut and paste answers of your company policy and NHRBC...
What l want is not your money to fix but COSMO to fix as they came before and promise...why are you so protecting them or not answering to this...