Cosmopolitan Projects
1.3|920 reviews
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Nondumiso
1 reviews | Active since Member
29 Jan 2026, 06:27
I have problems cosm...
I have problems cosmo houses are open on top their roof is not closed with the plastic when you go inside the trap door we can’t sleep at night the rat 🐀 are coming in their houses the don’t have air breaks we sleep with air fan at night cause it so hot windows they are not closing when the is wind the wall are cracking they must came and take back their houses at Palm Springs secure village
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Replies (56)Cosmopolitan Projects's replyOfficial
29 Jan 2026, 08:01Dear Nondumiso,
I attempted to contact you telephonically on the number provided, however I was unable to reach you.
We confirm receipt of your email as well, which has been responded to directly.
As explained in my email, you took occupation of the property 6 years ago.
At handover, Cosmopolitan provided the following warranties to the homeowner:
1) One year installation warranty covering the roof installation, plumbing, electrical works, stove, and geyser.
2) Five-year NHBRC structural warranty, covering major structural defects directly related to the construction of the house and subject to independent inspection
No defects or complaints relating to the matters you have raised were reported to us during the validity period of either warranty. While we acknowledge your frustration, all applicable warranties have since lapsed. The concerns raised now fall under general homeowner maintenance, which includes routine upkeep and annual inspections, particularly after rainy seasons to address wear and tear, weather exposure, or environmental factors. .
Unfortunately, Cosmopolitan is unable to assist with repairs or remedial work at this stage. Should you wish to discuss the matter further, you are welcome to contact me directly on 087 830 9796 or via email at caroline@cosmo.co.za.
Kind Regards
Caroline Steenkamp
Cosmopolitan Client Care
010 045 9000
I attempted to contact you telephonically on the number provided, however I was unable to reach you.
We confirm receipt of your email as well, which has been responded to directly.
As explained in my email, you took occupation of the property 6 years ago.
At handover, Cosmopolitan provided the following warranties to the homeowner:
1) One year installation warranty covering the roof installation, plumbing, electrical works, stove, and geyser.
2) Five-year NHBRC structural warranty, covering major structural defects directly related to the construction of the house and subject to independent inspection
No defects or complaints relating to the matters you have raised were reported to us during the validity period of either warranty. While we acknowledge your frustration, all applicable warranties have since lapsed. The concerns raised now fall under general homeowner maintenance, which includes routine upkeep and annual inspections, particularly after rainy seasons to address wear and tear, weather exposure, or environmental factors. .
Unfortunately, Cosmopolitan is unable to assist with repairs or remedial work at this stage. Should you wish to discuss the matter further, you are welcome to contact me directly on 087 830 9796 or via email at caroline@cosmo.co.za.
Kind Regards
Caroline Steenkamp
Cosmopolitan Client Care
010 045 9000
Best regards,
Cosmopolitan Projects's reply29 Jan 2026, 08:01
Official
Dear Nondumiso,
I attempted to contact you telephonically on the number provided, however I was unable to reach you.
We confirm receipt of your email as well, which has been responded to directly.
As explained in my email, you took occupation of the property 6 years ago.
At handover, Cosmopolitan provided the following warranties to the homeowner:
1) One year installation warranty covering the roof installation, plumbing, electrical works, stove, and geyser.
2) Five-year NHBRC structural warranty, covering major structural defects directly related to the construction of the house and subject to independent inspection
No defects or complaints relating to the matters you have raised were reported to us during the validity period of either warranty. While we acknowledge your frustration, all applicable warranties have since lapsed. The concerns raised now fall under general homeowner maintenance, which includes routine upkeep and annual inspections, particularly after rainy seasons to address wear and tear, weather exposure, or environmental factors. .
Unfortunately, Cosmopolitan is unable to assist with repairs or remedial work at this stage. Should you wish to discuss the matter further, you are welcome to contact me directly on 087 830 9796 or via email at caroline@cosmo.co.za.
Kind Regards
Caroline Steenkamp
Cosmopolitan Client Care
010 045 9000
I attempted to contact you telephonically on the number provided, however I was unable to reach you.
We confirm receipt of your email as well, which has been responded to directly.
As explained in my email, you took occupation of the property 6 years ago.
At handover, Cosmopolitan provided the following warranties to the homeowner:
1) One year installation warranty covering the roof installation, plumbing, electrical works, stove, and geyser.
2) Five-year NHBRC structural warranty, covering major structural defects directly related to the construction of the house and subject to independent inspection
No defects or complaints relating to the matters you have raised were reported to us during the validity period of either warranty. While we acknowledge your frustration, all applicable warranties have since lapsed. The concerns raised now fall under general homeowner maintenance, which includes routine upkeep and annual inspections, particularly after rainy seasons to address wear and tear, weather exposure, or environmental factors. .
Unfortunately, Cosmopolitan is unable to assist with repairs or remedial work at this stage. Should you wish to discuss the matter further, you are welcome to contact me directly on 087 830 9796 or via email at caroline@cosmo.co.za.
Kind Regards
Caroline Steenkamp
Cosmopolitan Client Care
010 045 9000
Best regards,