Poor rooms at the royal coastlands hotel Durban

Disgusting experience I booked at the royal coastlands hotel for three nights, rooms are very ancient, the first room the phone didn't work and water didn't get hot, second room they changed us to the water was ice cold and the fridge doesn't work as well as poor tv reception. I will be checking out tomorrow due to poor service and I will take this up further if I don't get my refund for the two nights