Bonitas & Discovery alarming service to paying customers

I have read the reviews for Bonita medical scheme and Discovery Health. The reviews for both are very poor with these medical schemes playing with people's life's and money matters where customers are ignored. For Bonitas 5737 negative reviews (1 star) against 1030 positive reviews. For Discovery its even worst, 14 412 negative reviews (1 star) against 1384 positive ones. Alarming for a medical aid!! Can the Council for Medical Schemes do something about it or do you even look at this disaster? How can we report this to the councel? I can supply my email to give me the details if needed.