They Dont Care About the Credibility

I completed certifications last year 1st Certificate completed on ,11 September 2025, 2nd on 8 October 2025 and 3rd on the 2nd December 2025, which is also indicated on my portal. This month February 2026. I did ID verification and when I printed my certification, they indicated that I completed all 3 of the on 23 February 2026 .

When I spoke to Matthew, one of their support team to escalate the matter he advise that three certificates show the completion date February 23, 2026, as that was the day you verified your ID, and the certificates were released.three certificates show the completion date 23 February 2026, as that was the day you verified your ID, and the certificates were released.

Why this was not clearly communicated upfront to learners? I never saw any communication that delaying ID verification is going to overwrite the historical course completion date when certifications are issued. I get many emails from Coursera about why this was not emphasized. Now this puts me at a disadvantage it does not make sense how 3 certificates are completed on the same date, which misrepresents my academic record and raises a credibility concern when I am submitting them.

I formally request an official letter from Coursera with a letterhead that states the courses were completed prior to 23 February 2026 and stating that this is known system behaviour and it does not affect the legitimacy of my certificates. He refused to assist me with that.