PM
Polela M
Active since Mar 2015
20
Reviews
0
Industries
Reviews
20 reviews2 months ago
They Dont Care About the Credibility
I completed certifications last year 1st Certificate completed on ,11 September 2025, 2nd on 8 October 2025 and 3rd on the 2nd December 2025, which is also indicated on my portal. This month February 2026. I did ID verification and when I printed my certification, they indicated that I completed all 3 of the on 23 February 2026 . When I spoke to Matthew, one of their support team to escalate the matter he advise that three certificates show the completion date February 23, 2026, as that was the day you verified your ID, and the certificates were released.three certificates show the completion date 23 February 2026, as that was the day you verified your ID, and the certificates were released. Why this was not clearly communicated upfront to learners? I never saw any communication that delaying ID verification is going to overwrite the historical course completion date when certifications are issued. I get many emails from Coursera about why this was not emphasized. Now this puts me at a disadvantage it does not make sense how 3 certificates are completed on the same date, which misrepresents my academic record and raises a credibility concern when I am submitting them. I formally request an official letter from Coursera with a letterhead that states the courses were completed prior to 23 February 2026 and stating that this is known system behaviour and it does not affect the legitimacy of my certificates. He refused to assist me with that.
0 replies
7 months ago
False arrangement made by agent.
Yesterday I spoke with their agent, who was acknowledging the payment I made. And I specified that my next payment will be end of the month. Please tell me why she said I will pay today as that will affect my credit score. I don't know whether she was pushing her target or what and I have been trying to call with no assistance.
53 replies
37 months ago
Fenn Destinations by Fraser bag
Bought a fenn tote bag at Destinations by Fraser, the bag *****s is loose every couple of minutes I have to ***** it in. It's like the other whole is faulty because I have to constantly check if it's *****ed in. Yesterday I was at the mall a lady told my bag handle of out imagine. I bought the bag online 7 March 2023
0 replies
44 months ago
Treating customers like scammers
Pick n Pay Clothing 14th Avenue I've never felt so awful like the staff of Pick n Pay Clothing 14th Avenue District treated me. An unfortunate situation happened that I accidentally forgot my wallet as I was rushing to Flora Hospital taking my niece who had an asthma attack at school. The hospital was fair enough without medical aid, they were able to assist us. So I went to the shopping center with the hope of withdrawing cash at Pick n Pay Clothing, when I checked my phone my data had just depleted few minutes ago. Which I understand why as I was using it to update the family about my niece situation and the school. And mostly I work from home and I use wifi at home. I went inside the shop, explained my situation. Instead no one wanted to assist me even when I showed them my in contact msgs of my Tyme bank balance. All I was pleading for them to do was connect me to the wifi so I can access my app which they said they don't have the store wifi, sell me R17 data then after am done transferring I will give them as I wanted to buy data from the store and withdraw cash. I even suggested any employee to borrow me R20 to buy data then I reemburse him/her with R50. That's how desperate I was and mind you I elaborated my situation, they made me feel like a thief of some sort. To a point the lady Lungile told me it's my responsibility to have data. I have 2 accounts with Tyme Bank savings and business account. Which are very much operational. What happened to going an extra mile assisting a customer, delivery best customer service. I usually use New Redruth Pick n Pay or Steeldale Hyper as they are closer to where I stay and I know for user both these stores I wouldn't have gotten the ill treatment I experienced today. Checkers manager was the one who was able to assist me, after withdrawal I was able to purchase LTE data for R300 and I tipped the cashier that was assisting me.
74 replies
50 months ago
Disgusting Customer Service
December I requested for a please call me, agent by the name of Angelo Wingrove kept on communicating with me till we did activation on the 10th January 2022. He pick up on the system a pending membership which I disputed due unauthorized or fraudulent activation it was.After couple of days I asked him about the scalation, he claim he did and I asked why wasn't I cc'ed on the email. He told me he has already sent the mail, once account department responds he will give me feedback. Month passed on without any communication from him, I escalated the matter to his team leader which she was helpful told me the account responded few days after Angelo escalated the matter, which he never came back to me. Ms. Kouthar the team leader gave me details to call MBD which at first they couldn't find any of my details in their system, until I spoke with Phezile MBD agent who advise me to contact Virgin Active again because in their books I was removed December 2019. I sent the email to Kouthar Monday as its Wednesday evening now she has not responded. Before the activation what makes me sick is that Angelo was communicating with me everyday because of the sale, now when am calling him he keeps on dropping the phone which I find that rude and unprofessional as he uses the phone for work related issues. Since January I activated Discovery Vitality because of Gym membership benefits , so now am paying for vitality which the main reason I activated it am not even utilizing the benefit. After this review am also going to raise this issue with Discovery, they need to know the ill treatment we getting from VA as their partner. Which lead to cancelation of other Vitality membership are due to Virgin Active disgusting customer service.
0 replies
60 months ago
Banks are failing Entrepreneurs
I opened a Business account on 18 June 2018, to what I was told that the account is inactive and whenever there will be money comes into the account I must just come to the bank and notify them on this 2 years 11 month trying to source for business and nothing was promising. I finally got just a small project to render my service to and now since FNB told me to come to the bank when there will be money deposited in my account. Yesterday at Bedfordview Centre I was told that my business account was closed. No one communicated with me no SMS nor emails, now the department that I provided the closed business account what is going to happen because I can not send money back after all the hard work I did and FNB failed to be transparent with me because of their Consultant who didn't mention upon the opening of the account that is given a certain period of time. And nothing in black and white indicates that and how does a service provider go ahead with the closing of the account without any communication with the company Director. Our economy is so bad we trying to make a living out of nothing & whilst trying we are taken for granted.
53 replies
60 months ago
Ixotrix Furniture Disgusted & Unethical Service
On the 18 of June 2018, we purchased a sling bed at Ixotrix Furniture in Midrand. The bed was R9195.00 we wanted to pay it all that day we were advised to pay a certain percentage then pay the rest after 6 weeks which 6 weeks passed and they told us they will let us know when the bed is ready so we can pay the balance of R3795 as we paid R5400 in June. Ixotrix called us at the beginning of September and we paid the rest towards the end of the month. Delivery we waited a whole month as we had to fight for the bed to be delivered, upon delivery 30 October 2020 the bed was torn as the material is leather I communicated with the Saleslady Nokuthula who promised that their handy guys will fix it since 2020 I have been asking them to come to fix or collect the bed nothing was done. Until this year the bed fell off the wall. Now our wall is damaged and the Manager Vusi advise that they used the wrong ***** now tell me if our kids were on the bed or us for that matter and we got injured what would have happened? They took the bed and are refusing to give us the money, the owner Mirriam said she is going to go do a loan to pay us it's after a month now no word from the owner till to date.
0 replies
66 months ago
Good Customer Service
Thank you to the 2 Claims Consultant Lindiwe Gumede & Charleen Lodewyk who assisted me through my Mom claiming process, the first consultant I was dealing with didn't do no follow up whatsoever which I don't want to dwell to. The two ladies delivered first class end to end service and explained the claims process. Thank you so much for for the excellent service.
56 replies
66 months ago
Woolworths Consultant World Class Customer Service
Thank you to Yaseem Omar who delivered world class customer service. When I had query with Woolworths online shopping department, which the problem was with my bano. He handled the matter with so much professionalism and patience, I was loosing all the patience I had as the bank kept on reserving money which was debited already from my side. It was not the first attempt when I called Woolies but the consultants kept on telling me to contact the bank, when I spoken with Yaseem not only did he explain what I had to do but he also communicated with me after to see if the matter was resolved. Thank you so much for your patience
0 replies
81 months ago
Enthical Debits
I had an iPhone 6 that stopped working February 2019 which my iTunes and space package was active now am using another iPhone device that we had at home. The number that I had is no longer working and I tried to reset it even called the call center in Greece last month still the reset with a new number has not been sent. This so so unprofessional and unethical as I trusted the brand that's why I never stopped the debit order as I knew I wanted to use the services again. When I when to Pavilion the technician guy who is Indian was not helpful at all which I had to wait while they were busy laughing which some guy which perhaps is their good customer as all consultants come to the laughing party to this guy who they were calling Uncle waiting for more than 20 minutes for the technician guy to only write down a number not to even try to assist me. If this matter is unresolved kindly reimburse all the money you been debiting from February till now as I was not using your service or I will have to escalate this to SA Consumer Service. It's so unfortunate to treat customers who are taking a service that is still growing this coldly because you know most people don't subscribe to space additional benefits not iThunes.
0 replies
Review Distribution
5 Star
2 (10%)
4 Star
0 (0%)
3 Star
1 (5%)
2 Star
4 (20%)
1 Star
13 (65%)