FC
fenn collection
Unclaimed Business
FC
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About fenn collection
fenn collection has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked fenn collection across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
NN
Nomonde N
1 reviews | Active since Jan 2020
11 Dec 2025, 05:33
NN
I’m not happy with their service, I placed an order on the 27th last month and I haven’t receive my order yet and if I called them they don’t sound so bothered in fact they don’t care, so unprofessional and they sent an email to give them my bank details so that they will request a refund for me.
Helpful (0)
|Replies (0)NN
Nomonde N
1 reviews | Active since Jan 2020
11 Dec 2025, 05:33
NN
I’m not happy with their service, I placed an order on the 27th last month and I haven’t receive my order yet and if I called them they don’t sound so bothered in fact they don’t care, so unprofessional and they sent an email to give them my bank details so that they will request a refund for me.
0
Replies (0)PT
Penelope T
1 reviews | Active since Jan 2020
21 Jun 2024, 11:22
Impeccable fast service.
I own a Fenn Hand bag and purchased an interchangeable handbag strap. After a few months the handle covering began to peel off. I contacted Customer Care. There was no hesitation on their part to replace my straps\handles. I received a phone call to confirm the replacement handles and within 2 days I have received my new straps which were couriered to me by Express services no less. Thank you very much for this outstanding service.
Helpful (0)
|Replies (0)PT
Penelope T
1 reviews | Active since Jan 2020
21 Jun 2024, 11:22
Impeccable fast service.
I own a Fenn Hand bag and purchased an interchangeable handbag strap. After a few months the handle covering began to peel off. I contacted Customer Care. There was no hesitation on their part to replace my straps\handles. I received a phone call to confirm the replacement handles and within 2 days I have received my new straps which were couriered to me by Express services no less. Thank you very much for this outstanding service.
0
Replies (0)AP
AMINAH P
1 reviews | Active since Jan 2020
10 May 2024, 09:04
Problem solved quickly
Bought a bag 1 handle broke after a second use, logged a complain and handle was replaced within a week, disappointed on how expensive the bag was yet the knob of the handles looks & feels very cheap, For now I'm just happy the problem was solved.
Helpful (0)
|Replies (0)AP
AMINAH P
1 reviews | Active since Jan 2020
10 May 2024, 09:04
Problem solved quickly
Bought a bag 1 handle broke after a second use, logged a complain and handle was replaced within a week, disappointed on how expensive the bag was yet the knob of the handles looks & feels very cheap, For now I'm just happy the problem was solved.
0
Replies (0)JE
Jane E
1 reviews | Active since Jan 2020
24 Oct 2023, 07:51
Useless unsustainable product
What a useless product. Bag handle *****s unraveled every day and ***** finally broke. Stitching also came undone on straps. No response when I contacted Fenn. Took it back to retailer and now waiting for new straps and *****s. Want to throw the bag away but don’t want to add to landfill. I’d like to know what happens to the many broken unwanted Fenn bags. No mention on the Fenn website of any sustainability measures.
Helpful (0)
|Replies (0)JE
Jane E
1 reviews | Active since Jan 2020
24 Oct 2023, 07:51
Useless unsustainable product
What a useless product. Bag handle *****s unraveled every day and ***** finally broke. Stitching also came undone on straps. No response when I contacted Fenn. Took it back to retailer and now waiting for new straps and *****s. Want to throw the bag away but don’t want to add to landfill. I’d like to know what happens to the many broken unwanted Fenn bags. No mention on the Fenn website of any sustainability measures.
0
Replies (0)PM
Polela M
1 reviews | Active since Jan 2020
26 Mar 2023, 08:41
Fenn Destinations by Fraser bag
Bought a fenn tote bag at Destinations by Fraser, the bag *****s is loose every couple of minutes I have to ***** it in. It's like the other whole is faulty because I have to constantly check if it's *****ed in. Yesterday I was at the mall a lady told my bag handle of out imagine. I bought the bag online 7 March 2023
Helpful (0)
|Replies (0)PM
Polela M
1 reviews | Active since Jan 2020
26 Mar 2023, 08:41
Fenn Destinations by Fraser bag
Bought a fenn tote bag at Destinations by Fraser, the bag *****s is loose every couple of minutes I have to ***** it in. It's like the other whole is faulty because I have to constantly check if it's *****ed in. Yesterday I was at the mall a lady told my bag handle of out imagine. I bought the bag online 7 March 2023
0
Replies (0)KM
Kerryn M
1 reviews | Active since Jan 2020
16 Mar 2023, 08:14
Fantastic Customer Service
My brother bought me a Fenn. Bag for my birthday in December, and I was in love with it. It was the greatest concept I had seen in ages. Being a new mommy, I had been walking around with my maternity bags and I was yet to trade them out. The Fenn. Bag was amazing, I could wash it, exchange the inners and the straps, and it is big enough to chuck in what I need for my toddler as I am rushing out the house. Much to my dismay, as I started to use the bag my one strap decided to break. It was a disappointment as it was a brand new bag. Nevertheless, the disappointment was short lived - I brought it to their attention and Fenn. and Shereen came through for me! They shipped me replacement straps and they arrived timeously! I want to say thank you for the excellent customer service and I will be back soon for my next bag!
Helpful (0)
|Replies (0)KM
Kerryn M
1 reviews | Active since Jan 2020
16 Mar 2023, 08:14
Fantastic Customer Service
My brother bought me a Fenn. Bag for my birthday in December, and I was in love with it. It was the greatest concept I had seen in ages. Being a new mommy, I had been walking around with my maternity bags and I was yet to trade them out. The Fenn. Bag was amazing, I could wash it, exchange the inners and the straps, and it is big enough to chuck in what I need for my toddler as I am rushing out the house. Much to my dismay, as I started to use the bag my one strap decided to break. It was a disappointment as it was a brand new bag. Nevertheless, the disappointment was short lived - I brought it to their attention and Fenn. and Shereen came through for me! They shipped me replacement straps and they arrived timeously! I want to say thank you for the excellent customer service and I will be back soon for my next bag!
0
Replies (0)fM
faith M
1 reviews | Active since Jan 2020
15 Feb 2023, 06:12
Poor service
Poor service ordered my Fenn bag on the 5 Feb 2023 till now no communication nothing and still not received the bag...I call every second day all Im getting is empty promises....so please think before placing an order with them I just want to cancel everything POOR Service
Helpful (0)
|Replies (0)fM
faith M
1 reviews | Active since Jan 2020
15 Feb 2023, 06:12
Poor service
Poor service ordered my Fenn bag on the 5 Feb 2023 till now no communication nothing and still not received the bag...I call every second day all Im getting is empty promises....so please think before placing an order with them I just want to cancel everything POOR Service
0
Replies (0)