******* subscription payments

Misleading Billing and Unclear Subscription Activation – Refund Unreasonably Refused I am posting this complaint to warn other consumers about my experience with Coursiv.io and to highlight serious concerns about their billing transparency. I enrolled in a 28-day challenge / 4-week plan on behalf of a friend. Due to an error during registration, the account was created using my email address. The intention was to purchase a once-off 4-week programme, not an ongoing subscription. After the initial payment was made, an ongoing subscription was activated and additional charges were processed. At no point was it clearly communicated to me, in a prominent or unambiguous way, that a recurring subscription would be activated. When I contacted Coursiv.io to explain the situation and request a refund, my request was refused. From a reasonable consumer’s perspective, the billing process was confusing and insufficiently transparent. While terms and conditions may exist, I believe that recurring subscriptions should be clearly highlighted and actively confirmed by the customer before any additional charges are processed. The fact that this transaction was done on behalf of a friend and under my email address further complicated the situation, yet this context was not meaningfully considered in their response. I find it unacceptable that a company offering digital services relies on unclear billing mechanisms and then refuses to assist when customers raise legitimate concerns. I have requested: • Immediate cancellation of the subscription • A refund of the additional charges • Clearer and more ethical communication of subscription terms I am sharing this experience to encourage other consumers to exercise caution when signing up with Coursiv.io and to carefully scrutinise all payment and subscription details. This complaint reflects my personal experience and opinion as a consumer.