Pleasure to deal with the staff on the floor - VERY DIPLOMATIC - Kenilworth

<p>I had the pleasure to order a GREASETRAP from this branch who were very helpfull , supplying technical info and arranging the order direct from the factory.<br />I have dealt with this branch before and that is why I went back.  Throughout the problems that followed , they were proffessional and courteous - so when I escalated the problem to higher management - they were not involved...<br />The product took dubble the time to arrive than promised, was nowhere near what I ordered and , apon being assured that this is the way all greasetraps are fitted , I installed it , it was a major problem - not functioning and upsetting the client GREATLY.<br />Between the senior management and the manufacturer , I was given a run-a-round and plenty of verifiable nonsense about how/why the disfunction occurred. <br />It took 2 months to sort the problem out - with me returning the product (for a full refund and costs - thank you) before the client was happy.<br />The counter staff were excellent in containing my extreme anger throughout all this - for which I thank them.<br />I will consider returning to CPandB in future - perhaps just to get a second quote ...</p>