Horrible service from CPS Security

CPS Security - Alberton.

The service I have received from CPS Alberton has been absolutely shocking.

We recently has a break in into our home. After looking at the alarm report I noticed a few things that are completely unacceptable from a security company.

On 2 July our home alarm was triggered, nearly 30 minutes had passed before we were contacted. We advised that they should send a guard out and let us know if there are any problems as we had already moved out of the property. (Note that we notified CPS early in June that we would be moving out but still paying for July so that our home can still be secured. After we advised that a guard should go to our home, it took nearly an hour before a guard was on site.

This gives the intruders a nice 1hour30min time to completely destroy our home. Electric fence was ripped off the wall, the security system in the home was removed and a whole host of other damages done to our home.

We only found out a few days later that our home was broken into and the damages caused are inconceivable. According to CPS there was no problems with the property when the guard went out.

I find that hard to believe. Even more reason why I find it hard to believe is because since 4 July I have been trying to get electronic feedback from CPS on questions I have that need answering in order to provide the feedback to our insurance company. Every time I call and follow up I keep getting the same answers, either "we will get the manager (Angie) to call back" or when I do speak to Angie she always says she will look at my mail again and get back to me asap and call me back within the next few minutes. I never receive a call back and I end up calling back daily to try get feedback. I have called both managers, Nardus and Angie, but we still have no answers to the questions posed.

Below are some of the questions I have posed that are not being answered and this is causing a major delay in getting our claim finalised:

1. Did the security guard on duty check the electric fence while on the property (to see if it was on or not)(CPS has the tag to reset the electric fence should it go off), 2. Did the security guard on duty check that the house alarm was on while on the property (to see if it was on or not)CPS has the remote to reset the alarm should it go off), 3. Nardus mentioned there was no power when the guard was on the property and stated there was loadshedding, to my knowledge there was no loadshedding at the time when the alarm went off and a guard was sent out, so loadshedding can not be blamed for this, the more likely reason for no power being on in the house is because the db board was already ripped out. 4. With the guard doing a check on the property, were all the doors checked to see that everything was ok? (Intruders broker in through the wooden doors under the lapa).

I also believe that if all the checks were done, the damage our property got would not of been as sever as it currently is, the intruders had so much time to take what they wanted that they even managed to steal the stove and get it off the property somehow without opening any of the front gates.

The damages caused to our home due to the break in are extensive and could be financially crippling if we are not able to get the claim approved. If CPS were more vigilant and quicker to respond on the night of the incident then the damages may not of happened. And if they were more efficient and respectful of their clients then we could of already had this claim paid and and repairs could of been underway already.