GP
Garreth P
Active since May 2015
8
Reviews
0
Industries
Reviews
8 reviews42 months ago
Vericred not making any notes of previous calls to me and harassing for an account that is not due.
Vericred collections has failed to make any notes or recordings of any phone call they have made to me for over a year. They have been contacting me for an MTN account that I cancelled long before they contacted me. Each time one of the Vericred collectors contact me I explain that I did cancel the account and the account was up to date when I cancelled and that they had no reason to call me. I asked that they check back with their client (MTN) to confirm and refer back to me. No one ever calls back to say they have spoken to MTN. They just keep calling me with the same speech everytime. This is ridiculous service and now becoming harassment. I even asked the collector that called me today to confirm if there are any notes of any of the past calls to me and he confirmed that there are no notes. So everytime I explain where I am in the right and they should not call they just ignore and put my file on hold until someone else eventually decides to call me for incorrect reasons.
264 replies
42 months ago
Vericred not keeping record of any calls that they have made to me for over a year.
Harassment and poor service
0 replies
45 months ago
MTN retentions department harassment
Terrible service from the retentions team. I cancelled my mtn contract in September 2021. I went into the mtn store in Jeffreys bay to cancel my contract. I spoke with one of the consultants there, we went through the entire cancellation process and the consultant advised that all is fine and the contract was cancelled. He did not give me any confirmation of the cancellation but assured me that all was in order. I have now for the past year been getting calls about an amount due and everytime I inform the mtn employee that my contract was cancelled and that there should not be any fees due they say "oh ok", I then further ask that they check in with the Jeffreys bay branch to see and also ask that a detailed statement be sent to me showing how they came to the amount due that is being asked for. I then get an answer "yes sir we will check and send through", I never get any detailed statement or phone call back to say all is resolved. Instead I get a phone call every couple of months from someone new from mtn and they have no history of any of my requests or communication with previous employees and they then want to tell me exactly the same as the first person and the person that called previously. Every time I keep asking the same question as I asked the first person and everytime I get the same response but the problem is never resolved. Mtn is now harassing me for funds that are not rightfully due and that they are not willing to acknowledge any of my telephonic or email communications. The email responses are also the same each time "please send proof of cancellation", I respond with the same feedback as I do telephonically but then get no help or response thereafter.
74 replies
45 months ago
Vericred Harassment
Vericred is a collections agency that harrasses clients for payment even when there is no payment due to them. During the covid lockdown my wife needed to get a covid test done and this test was not covered by our medical aid. At the time finances were extremely tight as it was for many people around the world due to the ongoing pandemic, so our Ampath account was a little late. We did however manage to pay the Ampath account and settle the amount due. Ampath after we made payment (not sure how long after) contacted us and said we have been handed over and still need to pay their fees. I advised them that this is a ridiculous request as they never contacted us prior to us settling the ampath account but now they want us to pay for their services when they do not have any claim to it. Each sms or phone call that I get from Vericred I explain the same thing over and over again and ask that they refer back to their client ampath and check their records, I always get told the same thing, "no problem sir we will go back to our client and check". At least 2-3 months go by after that before I get another phone call from someone else who works for Vericred and they have no notes from my prior conversations with their company and they ask for their fees to be paid. Once again I tell them, "I will not be paying your fees as I paid your clients due amount before Vericred contacted me, so you have done nothing to deserve your fees and you have no right to the fees". Nicoline Smith (nicolenes@vericred.biz) from Vericred sent me a mail in December of 2021, I responded with the same explanation that I have given to each and every one of her colleagues, she never bothered to reply to my mail. Today (3 Aug 2022) Thato Mtonxa from Vericred called me aswell asking for Vericreds fees to be paid, once again I explained the same thing I have done to each and every one of his colleagues. I also advised Thato that I would be lodging a complaint against his company as they are harassing me for money that is not rightfully theirs. I hope this matter can closed and that we can all move on with our lives.
268 replies
45 months ago
Horrible service from CPS Security
CPS Security - Alberton. The service I have received from CPS Alberton has been absolutely shocking. We recently has a break in into our home. After looking at the alarm report I noticed a few things that are completely unacceptable from a security company. On 2 July our home alarm was triggered, nearly 30 minutes had passed before we were contacted. We advised that they should send a guard out and let us know if there are any problems as we had already moved out of the property. (Note that we notified CPS early in June that we would be moving out but still paying for July so that our home can still be secured. After we advised that a guard should go to our home, it took nearly an hour before a guard was on site. This gives the intruders a nice 1hour30min time to completely destroy our home. Electric fence was ripped off the wall, the security system in the home was removed and a whole host of other damages done to our home. We only found out a few days later that our home was broken into and the damages caused are inconceivable. According to CPS there was no problems with the property when the guard went out. I find that hard to believe. Even more reason why I find it hard to believe is because since 4 July I have been trying to get electronic feedback from CPS on questions I have that need answering in order to provide the feedback to our insurance company. Every time I call and follow up I keep getting the same answers, either "we will get the manager (Angie) to call back" or when I do speak to Angie she always says she will look at my mail again and get back to me asap and call me back within the next few minutes. I never receive a call back and I end up calling back daily to try get feedback. I have called both managers, Nardus and Angie, but we still have no answers to the questions posed. Below are some of the questions I have posed that are not being answered and this is causing a major delay in getting our claim finalised: 1. Did the security guard on duty check the electric fence while on the property (to see if it was on or not)(CPS has the tag to reset the electric fence should it go off), 2. Did the security guard on duty check that the house alarm was on while on the property (to see if it was on or not)CPS has the remote to reset the alarm should it go off), 3. Nardus mentioned there was no power when the guard was on the property and stated there was loadshedding, to my knowledge there was no loadshedding at the time when the alarm went off and a guard was sent out, so loadshedding can not be blamed for this, the more likely reason for no power being on in the house is because the db board was already ripped out. 4. With the guard doing a check on the property, were all the doors checked to see that everything was ok? (Intruders broker in through the wooden doors under the lapa). I also believe that if all the checks were done, the damage our property got would not of been as sever as it currently is, the intruders had so much time to take what they wanted that they even managed to steal the stove and get it off the property somehow without opening any of the front gates. The damages caused to our home due to the break in are extensive and could be financially crippling if we are not able to get the claim approved. If CPS were more vigilant and quicker to respond on the night of the incident then the damages may not of happened. And if they were more efficient and respectful of their clients then we could of already had this claim paid and and repairs could of been underway already.
0 replies
90 months ago
Disgusting service from Telkom (Incorrectly suspending account and no assistance provided.
My wife has a Telkom account for our internet. A debit order went off a day to early in October so the debit bounced. A double debit was then taken off on 15 November (debit date is the 1st of each month). Telkom have now (on 20 Nov) incorrectly suspended our account. My wife has been on four different phone calls to four different call centre agents (Mlungisi, Mafokeng, Michelle and Thato). Each agent has confirmed that the account is fully paid up and that the account should never of been suspended. My wife has asked each agent to be put through to their manager, this never happened as the manager was continuously on a phone call (on one phone call for over two hours, hard to believe). This complaint is to report the poor inefficient service from Telkom and their call centre agents. This problem needs to be rectified urgently with an apology letter from management. This disgusting service has caused my wife to loose out on money that she could of made and the amount of time wasted . Total time spent on all calls to Telkom has been 1 hour and 20 minutes. We expect to be fully reimbursed and compensated for the cost it has taken and there has still been no positive outcome, we still do not have internet. There also needs to be compensation for the time wasted, something along the lines of a couple months premium free.
0 replies
133 months ago
Terrible Service & Support
2 weeks ago my line went completely down.<br> On 6 May 2015 I spoke to Masego Thule and she advised me that our new Telkom number belongs to a Mr. Venter. While discussing the matter over the phone she advised that she changed the details so that my details are on the number and not Mr. Venter. She further advised that she has logged a fault (fault no. 563064452) with technical support and they would come fix the line on either 7 or 8 May 2015.<br> No technician ever contacted us.<br> On 12 May 2015 I spoke to Given Dube and explained to him that we have had no technician come fix the problem. He advised that Telkom is unable to log the fault if the details of the account holder have not been updated. With this news coming you can imagine that I was extremely irate with Masego Thule's poor advice and information provided. Given advised that I can call the billing department and have all the account changes made over the phone.<br> On 13 May 2015 I spoke to Gcobisa Maseke and she advised that I am unable to make the changes over the phone. Gcobisa advised that I should send my query to [Email Removed]<br> <br> Emails have been sent to both Given and the Satner account with no response or assistance.
76 replies
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1 (12.5%)
4 Star
0 (0%)
3 Star
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2 Star
1 (12.5%)
1 Star
6 (75%)