C
Cps
Unclaimed Business
C
Performance(last 12 months):
TrustIndex
0
Ranking
#8
in Security
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Cps
Cps has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Cps across 18 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLG
Leon G
1 reviews | Active since Jan 2020
29 Jun 2025, 14:23
CPS Security guards are rude
I am a resident of The Villas @Alberante,this afternoon I was exiting the complex using my wife's car,my wife is currently out of the country,I came to the exit boom and I looked for the tag to exit but could not find it,I asked the security if he could open the boom for me as I could not find the tag,he refused and stated that he will call my unit,I explained to him I don't have my cell on me it's charging at home and there is nobody else at the unit,he was rude and I requested him name and he just walked away,I searched the vehicle and eventually found the tag,I have brought it to the attention of the MD of this company previously that their guards are rude and think they guarding a shopping centre and think they own this place and can do whatever they want to use as residents.This guards name is Ishmail eventually the other guard on duty showed my the OB and confirmed the guard in question name is Ishmail.So if I didn't find the tag I would be locked in,is this how CPS operates,I will definitely be lodging a complaint with the managing agent as well.
Helpful (0)
|Replies (0)LG
Leon G
1 reviews | Active since Jan 2020
29 Jun 2025, 14:23
CPS Security guards are rude
I am a resident of The Villas @Alberante,this afternoon I was exiting the complex using my wife's car,my wife is currently out of the country,I came to the exit boom and I looked for the tag to exit but could not find it,I asked the security if he could open the boom for me as I could not find the tag,he refused and stated that he will call my unit,I explained to him I don't have my cell on me it's charging at home and there is nobody else at the unit,he was rude and I requested him name and he just walked away,I searched the vehicle and eventually found the tag,I have brought it to the attention of the MD of this company previously that their guards are rude and think they guarding a shopping centre and think they own this place and can do whatever they want to use as residents.This guards name is Ishmail eventually the other guard on duty showed my the OB and confirmed the guard in question name is Ishmail.So if I didn't find the tag I would be locked in,is this how CPS operates,I will definitely be lodging a complaint with the managing agent as well.
0
Replies (0)RZ
Rob Z
1 reviews | Active since Jan 2020
14 Apr 2025, 07:32
CPS Security
Security guards at Saxon hof complex are incompitent. I had an argument with one today and he comes into my face and tells me to "watch myself". Numerous complaints to the guards and nothing is ever done. Complex rules broken daily as they watch. I will be taking legal action.
Helpful (0)
|Replies (0)RZ
Rob Z
1 reviews | Active since Jan 2020
14 Apr 2025, 07:32
CPS Security
Security guards at Saxon hof complex are incompitent. I had an argument with one today and he comes into my face and tells me to "watch myself". Numerous complaints to the guards and nothing is ever done. Complex rules broken daily as they watch. I will be taking legal action.
0
Replies (0)AM
Ashley M
1 reviews | Active since Jan 2020
20 Feb 2025, 10:25
BAD SERVICE
Bad experience with the security company with their alarm system, from 1st day of installing there was just problems, their App is not working and there is no urgency to attend to it instead i get told to wait until Saturday. The alarm went off this morning whilst no 1 at the house and it took my neighbours to phone me to complain whilst their technical team were clueless there was an emergency to attend to until i phoned them notifying them there's a crisis.
Helpful (0)
|Replies (0)AM
Ashley M
1 reviews | Active since Jan 2020
20 Feb 2025, 10:25
BAD SERVICE
Bad experience with the security company with their alarm system, from 1st day of installing there was just problems, their App is not working and there is no urgency to attend to it instead i get told to wait until Saturday. The alarm went off this morning whilst no 1 at the house and it took my neighbours to phone me to complain whilst their technical team were clueless there was an emergency to attend to until i phoned them notifying them there's a crisis.
0
Replies (0)KC
Karen C
1 reviews | Active since Jan 2020
22 May 2024, 10:07
CPS Service
I left another Security company to join CPS, unfortunately this has turned out not to be what was expected. The only person who has been a shining star through this entire process has been Stephen, he is wonderful and his customer service is top notch. However twice we've had the same technician, in fact, he should not be a technician at all, the first time he came we had to have someone redo his work. He again came the other day for the fence alarm, now we have a situation where the siren is hanging off the wall and it's on alarm but there was no signal at all. My safety now is at risk due to the error of one person. Stephen said he would resolve - message sent at 10h16 still no response. Really not the quality of service I would have though CPS capable of.
Helpful (0)
|Replies (0)KC
Karen C
1 reviews | Active since Jan 2020
22 May 2024, 10:07
CPS Service
I left another Security company to join CPS, unfortunately this has turned out not to be what was expected. The only person who has been a shining star through this entire process has been Stephen, he is wonderful and his customer service is top notch. However twice we've had the same technician, in fact, he should not be a technician at all, the first time he came we had to have someone redo his work. He again came the other day for the fence alarm, now we have a situation where the siren is hanging off the wall and it's on alarm but there was no signal at all. My safety now is at risk due to the error of one person. Stephen said he would resolve - message sent at 10h16 still no response. Really not the quality of service I would have though CPS capable of.
0
Replies (0)MC
MG
GP
Garreth P
1 reviews | Active since Jan 2020
26 Jul 2022, 08:12
Horrible service from CPS Security
CPS Security - Alberton. The service I have received from CPS Alberton has been absolutely shocking. We recently has a break in into our home. After looking at the alarm report I noticed a few things that are completely unacceptable from a security company. On 2 July our home alarm was triggered, nearly 30 minutes had passed before we were contacted. We advised that they should send a guard out and let us know if there are any problems as we had already moved out of the property. (Note that we notified CPS early in June that we would be moving out but still paying for July so that our home can still be secured. After we advised that a guard should go to our home, it took nearly an hour before a guard was on site. This gives the intruders a nice 1hour30min time to completely destroy our home. Electric fence was ripped off the wall, the security system in the home was removed and a whole host of other damages done to our home. We only found out a few days later that our home was broken into and the damages caused are inconceivable. According to CPS there was no problems with the property when the guard went out. I find that hard to believe. Even more reason why I find it hard to believe is because since 4 July I have been trying to get electronic feedback from CPS on questions I have that need answering in order to provide the feedback to our insurance company. Every time I call and follow up I keep getting the same answers, either "we will get the manager (Angie) to call back" or when I do speak to Angie she always says she will look at my mail again and get back to me asap and call me back within the next few minutes. I never receive a call back and I end up calling back daily to try get feedback. I have called both managers, Nardus and Angie, but we still have no answers to the questions posed. Below are some of the questions I have posed that are not being answered and this is causing a major delay in getting our claim finalised: 1. Did the security guard on duty check the electric fence while on the property (to see if it was on or not)(CPS has the tag to reset the electric fence should it go off), 2. Did the security guard on duty check that the house alarm was on while on the property (to see if it was on or not)CPS has the remote to reset the alarm should it go off), 3. Nardus mentioned there was no power when the guard was on the property and stated there was loadshedding, to my knowledge there was no loadshedding at the time when the alarm went off and a guard was sent out, so loadshedding can not be blamed for this, the more likely reason for no power being on in the house is because the db board was already ripped out. 4. With the guard doing a check on the property, were all the doors checked to see that everything was ok? (Intruders broker in through the wooden doors under the lapa). I also believe that if all the checks were done, the damage our property got would not of been as sever as it currently is, the intruders had so much time to take what they wanted that they even managed to steal the stove and get it off the property somehow without opening any of the front gates. The damages caused to our home due to the break in are extensive and could be financially crippling if we are not able to get the claim approved. If CPS were more vigilant and quicker to respond on the night of the incident then the damages may not of happened. And if they were more efficient and respectful of their clients then we could of already had this claim paid and and repairs could of been underway already.
Helpful (0)
|Replies (0)GP
Garreth P
1 reviews | Active since Jan 2020
26 Jul 2022, 08:12
Horrible service from CPS Security
CPS Security - Alberton. The service I have received from CPS Alberton has been absolutely shocking. We recently has a break in into our home. After looking at the alarm report I noticed a few things that are completely unacceptable from a security company. On 2 July our home alarm was triggered, nearly 30 minutes had passed before we were contacted. We advised that they should send a guard out and let us know if there are any problems as we had already moved out of the property. (Note that we notified CPS early in June that we would be moving out but still paying for July so that our home can still be secured. After we advised that a guard should go to our home, it took nearly an hour before a guard was on site. This gives the intruders a nice 1hour30min time to completely destroy our home. Electric fence was ripped off the wall, the security system in the home was removed and a whole host of other damages done to our home. We only found out a few days later that our home was broken into and the damages caused are inconceivable. According to CPS there was no problems with the property when the guard went out. I find that hard to believe. Even more reason why I find it hard to believe is because since 4 July I have been trying to get electronic feedback from CPS on questions I have that need answering in order to provide the feedback to our insurance company. Every time I call and follow up I keep getting the same answers, either "we will get the manager (Angie) to call back" or when I do speak to Angie she always says she will look at my mail again and get back to me asap and call me back within the next few minutes. I never receive a call back and I end up calling back daily to try get feedback. I have called both managers, Nardus and Angie, but we still have no answers to the questions posed. Below are some of the questions I have posed that are not being answered and this is causing a major delay in getting our claim finalised: 1. Did the security guard on duty check the electric fence while on the property (to see if it was on or not)(CPS has the tag to reset the electric fence should it go off), 2. Did the security guard on duty check that the house alarm was on while on the property (to see if it was on or not)CPS has the remote to reset the alarm should it go off), 3. Nardus mentioned there was no power when the guard was on the property and stated there was loadshedding, to my knowledge there was no loadshedding at the time when the alarm went off and a guard was sent out, so loadshedding can not be blamed for this, the more likely reason for no power being on in the house is because the db board was already ripped out. 4. With the guard doing a check on the property, were all the doors checked to see that everything was ok? (Intruders broker in through the wooden doors under the lapa). I also believe that if all the checks were done, the damage our property got would not of been as sever as it currently is, the intruders had so much time to take what they wanted that they even managed to steal the stove and get it off the property somehow without opening any of the front gates. The damages caused to our home due to the break in are extensive and could be financially crippling if we are not able to get the claim approved. If CPS were more vigilant and quicker to respond on the night of the incident then the damages may not of happened. And if they were more efficient and respectful of their clients then we could of already had this claim paid and and repairs could of been underway already.
0
Replies (0)MP
Martin P
1 reviews | Active since Jan 2020
30 Nov 2021, 18:18
Bad Attitude Towards Clients
Garbage attitude from these people since sign up. I received poor support with issues I came across with their service and when I've had enough they make it a hassle to cancel with them. When they found out I switched to another security service, they tried to harass me over the phone making threats. I mistook these people for the best until I noticed they steal credit for most incidents for publicity.
Helpful (0)
|Replies (0)MP
Martin P
1 reviews | Active since Jan 2020
30 Nov 2021, 18:18
Bad Attitude Towards Clients
Garbage attitude from these people since sign up. I received poor support with issues I came across with their service and when I've had enough they make it a hassle to cancel with them. When they found out I switched to another security service, they tried to harass me over the phone making threats. I mistook these people for the best until I noticed they steal credit for most incidents for publicity.
0
Replies (0)