KC
Karen C
Active since Oct 2015
84
Reviews
0
Industries
Reviews
84 reviews2 months ago
Show Respect
It is most frustrating dealing with Nedbank. They seem to have no empathy in dealing with customers. Firstly, I have tried to halt the continuous RICA requests since 2024 to no avail. Secondly, there is a further issue that needs to be resolved, have tried in correspondence only to receive an extremely rude email from an individual in the Card division - no signature so one cannot report the person. Thid cannot continue, it must be resolved as a matter of urgency.
0 replies
2 months ago
Not what you see
In this day and age, technology and forward thinking needs to replace old theologies especially when social media platforms are generating top notch content. Having visited Pharoah earlier today, it was an extremely disappointing experience. Their website claims to "Welcome you, when you need us". Unfortunately they don't respond well to any offers to uplift / grow their viewership especially among the Youth who are gaining market share, it being a business of such" magnitude" is merely paying lip service. Not even an opportunity to discuss new ways of creative content. It merely displays a lack of foresight and knowledge in their own confidence in understanding what is required to really market a "super" car.
0 replies
4 months ago
SBSA HOMELOANS - NO URGENCY TO SOLVE FOR CUSTOMER
Having logged a query last Monday, 8 December and promised resolution Friday, 12 December and having called on three different occasions, it appears to me that Homeloans are not at all sensitive to urgent queries. Furthermore when people reach out for the requested service and advise that it's urgent, the current SLA should be adhered to. It is extremely annoying to find that there is no sensitivity / sense of urgency. The attitude is if we don't do it today, tomorrow is also fine. I have been awaiting a response to a particular query which should have been resolved on Monday, they knowing full well that it was a Public Holiday today. I'm really not interested in their apology, what I require is ACTION. This matter must be finalised tomorrow. As a Pensioner, can one expect any service except utilising our own funds to continuously follow up on what is the Banks responsibility. Please contact me urgently.
106 replies
6 months ago
NEDBANK - FICA ISSUE
On several occasions I have called Nedbank to confirm and reaffirm my FICA status however every month there are notifications for the exact same issue. Having spoken to a Consultant they confirm there are no outstanding matters for FICA. This morning again having called - holding 10 minutes to speak to someone. Please Nedbank can we have this issue finally resolved. Surely to goodness it cannot be that every month we are required to FICA our accounts. Regards Karen
0 replies
8 months ago
Shocking Service
Last week we signed up for Oneplan Medicare, they were quick to debit my account, however, apparently they do not cover a genetic condition which was referred by a Professor. Whoever their nurses or doctors are they have absolutely no clue as to what is involved and urgency of the matter. This is definitely not the reason why I signed up. Bankmed covered this condition and the medication. Clearly I see no reason why all the other chronic medications are covered but this one in particular. It is definitely not acceptable and if they are unwilling to cover this condition, then it is not a conducive plan that would suit me in any way. My Son has been on this medication since he was approximately 10 years old and has been since. Therefore Oneplan is going against the the grain and a medical professional by suggesting that this is a non threatening condition. I suggest that Oneplan investigates this matter fully prior to refusing and furthermore how does one of their representatives have the absolute cheek of "advising that he will not be covered in any way and can therefore die in hospital but the treatment is not on their list". Is this the kind of people we are dealing with. In todays' times it absolutely does not make any logical sense. Please provide your CEO's details and this matter will be highlighted directly with that individual. Shocking to say the least!!!
106 replies
9 months ago
NO SERVICE
In the last two months we have had 2 issues - today again. Speaking to your consultants is a waste of time, they don't understand what they're doing and have no idea on the technical language. Support never call back. If this is not repaired and stays online we will be looking for another fibre company to service our needs. This is ridiculous to say the least. We never receive a call from the Support people and then they have excuses about when they are unable to fix the issue. My Son and I utilise the fibre for business and cannot afford to have an unreliable service. We will continually update customers on the progress which is nil at the present moment. To be quite honest we're paying for a service that is non-existent. FIX IT - NO EXCUSES
53 replies
10 months ago
SASSA - KYC UPDATE NOT FUNCTIONAL ONLINE
Sassa has requested recipients of grants to KYC their identity and verify with the correct documentation in order that payments are not held back. I have been trying for 3 consecutive days to log this onto their online portal, every time I enter the relevant details, the system says "wait 15 minutes or "failed" and try again". In order to check that this system was not held up by traffic from people trying to attempt this action, a further attempt was made at 11:00 pm last evening, same response. If this is happening to me how many other beneficiaries cannot log into the site to verify their information and yet there is a deadline for the 30th June. Some people just do not have transport to visit their offices, what about the elderly who live in rural areas. It is an impossible request and must be revised to allow additional time. They either need to fix the site or extend the date to end July to allow for people to enter their portal, it is impossible that one cannot access the site and continuously receive messages which don't assist at all. Fix your systems and allow for beneficiaries to log in and complete the verification or extend the deadline. Government needs to step in and ensure the system works.
0 replies
10 months ago
Standard Bank - Money Disappears into thin air
An elderly gentleman requested assistance with, an old Savings book he was holding for the NG Kerk. Having tried numerous avenues to obtain a solution as to the whereabouts of these funds, it has finally come to light that there was an interbank transfer of these monies to whom, that's the question? How can it be possible that the Bank allowed a transfer of this amount to an unknown entity when he holds the original savings book and is the signatory. I would like proof of the transaction and to whom and when it was transferred. To my knowledge funds cannot be moved nor withdrawn without the correct documentation, the original savings book and the signatory agreeing to this, therefore it is my assumption that someone allowed this transaction within the Bank. Details for the gentleman can be provided on request. If this is not resolved and the correct proof sent through, the matter will be escalated to the Ombud as the Bank is responsible for retaining these funds no matter how old the Savings book.
271 replies
11 months ago
OOBA INSURE - EXCELLENT SERVICE
About a month ago we experienced a water leak noticing the increase in our water costs. Immediately we tried tracing if there were any taps leaking and went so far as to dig up the entire front garden to no avail. I called Ooba and spoke to a lady by the name of Siphesihle, she was fantastic, empathetic, listened to the situation and understood the urgency. She promised to ensure that we would at least have running water, The following day a team arrived from SP Property Management with water leak detection equipment, they were professional and very pleasant. The water leak was traced and they commenced repairs, in the process a portion of my driveway was dug up. Another team from arrived about a week later to repair the hole that was open and relay the bricks, they even painted them. Both teams were professional and courteous. Well done Ooba for the excellent, continued service. Siphesihle is an asset to the company.
58 replies
11 months ago
STANDARD BANK DON'T VALUE THEIR CUSTOMERS
Having become a Pensioner, it is now extremely difficult to obtain any credit from a financial institution. Banks advise that if you are currently in financial difficulty make them aware. I tried advising the Bank yesterday of my current circumstances and requested a small overdraft on my current account. Due to the risk factor and not having permanent employment they refused. In a week or so they will be requesting that I attend to the outstanding amount on my account, It really bothers me and is honestly quite a tragedy that Banks are not willing to go the extra mile for their clients, if I became a millionaire tomorrow they would be so eager to gain my attention and ensure that the monies are invested with their institution instead they shut you out in the cold leaving you to deal the issue and clearly don't have the foresight in retaining customers. What's the point of notifying the Bank you are experiencing difficulty if they can't be bothered to assist.
174 replies
Review Distribution
5 Star
14 (16.666666666666668%)
4 Star
0 (0%)
3 Star
2 (2.380952380952381%)
2 Star
11 (13.095238095238095%)
1 Star
57 (67.85714285714286%)