CPUT Wellington charge almost R30k to potential student for studying at another insitution after she notify them via email that she is cancelling their acceotance offer

CPUT Wellington create an account and charge almost R30k for registration after we send them an email on 5 Feb 2024 stating my daughter is cancelling their acceptance letter as she is going to study at another institution. She never set foot at their campus nor did she use any of their services or learning materials. The department that received the cancellation email never informed us that theur is a form that we need to complete or the process to submit the cancellation electronicly. We haven't heard from them in almost 2 years but now received a notice from their Debt Collectors for the outstanding amount. This is a total disgrace to humankind. Is this how CPUT enrich themselves from the poor and an unemployed, fulltime student for studying at another institution of her choice?