Support is terrible

Been a Caseware User for 21 years. The past 2 years the support service has been terrible. The call centre is bad. It used to be so good. It's a shame. The staff sound like they're having a party in the background and their knowledge is limited. It's frustrating trying to solve a problem. Even renewing licenses is frustrating and there are mistakes on the renewals. I have 6. Caseware used to be heroes for Accountants in practice.