Bad Service and lack of customer care

I did not receive a good service from cradle Boutique Hotel as a result I wouldn't recommend anyone to go there. I was conducting a training for one of clients at the venue. I went to reception to ask for a Golf cart to move my equipment from the car to the conference room, because you cannot drive down with your own they use golf carts.

I was assured at the reception that someone will help me with the equipment. it was 12:15 and my client were going break for lunch at 13:00 of which I would have to prep before they come back at 14:00. nobody came to help me everyone I was asking for help I was given the same answer we are busy moving the clients luggage to their rooms.

I was running out of time, I went to the parking lot and loaded my equipment onto the trolley. When i got to the parking lot I saw a guy with the Golf cart and I asked him if he could please assist me with taking my stuff to the conference room. We loaded the kit, he then received a phone call. He sad sorry he cant help me anymore he proceeded to offload my equipment because he said it was his boss who called and needed help. I was left stranded at the parking lot and I had no choice but I had take my kit on my own to the conference room using the trolley.

He and his boss drove by next to me and did not even they will come back and help me. I was not impressed